Inside Sales Rep - Remote

Lincare • Nashville, TN

12d • Remote

About The Position

The Remote Inside Sales Rep increases revenue by responding to and initiating potential customer inquiries while using company resources, policies, and procedures to provide complete and accurate information. The role uses appropriate technologies and follows company processes and standards to ensure patient and physician contact is handled accurately and effectively.

The representative establishes contact with customers, promotes products and services, assesses customer qualification, explains benefits, resolves concerns, and facilitates physician communication as needed. The role also records and verifies customer data, validates insurance benefits, follows up with customers, and contributes to departmental contact and sales objectives by tracking and reporting sales results.

Requirements

• High school diploma or GED.
• Inside sales experience.
• Computer and data-entry experience.
• Excellent telephone customer service skills.
• Computer literacy.
• Oral and written English proficiency.
• At least 18 years of age.
• Typing speed of at least 25–30 words per minute.
• Use of personal equipment, including a computer and dual monitors; the company provides the hard phone.
• High-speed internet with minimum speeds of 50 Mbps download and 20 Mbps upload.
• A wired Ethernet connection; Wi-Fi is not supported. Two modem/router ports are required.
• Processor of 1.6 GHz or greater and at least 8 GB RAM.
• Chrome or Edge browser and Windows 11 operating system; Chromebooks and Macs are not supported.
• Wired USB headset and webcam or internal camera for training and interviews.
• Private HIPAA-compliant workspace in a non-shared room of the residence.

Nice To Haves

• Medical industry knowledge.

Responsibilities

• Initiate follow-up outbound calls and receive inbound return calls to establish customer contact.
• Promote company products and services by assessing customer qualification, explaining benefits, and assisting with physician communication as necessary.
• Resolve customer concerns by providing appropriate information about products and services.
• Obtain, enter, and verify customer information and maintain the customer database.
• Follow departmental and company policies, procedures, standards, and compliance requirements to ensure quality service.
• Communicate and share information with appropriate internal and external contacts to facilitate the sales process.
• Complete and accurately validate insurance benefits.
• Provide customer follow-up as required.
• Meet required customer contact and sales results, and track and report progress.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED