Inside Sales Rep - Remote

Lincare • NASHVILLE, TN

21h • Remote

About The Position

The Remote Inside Sales Rep increases revenue by responding to and initiating inquiries from potential customers while using company resources, policies, and procedures to provide complete and accurate information. The representative uses appropriate technologies and follows company processes and standards to ensure patient and physician contact is handled accurately and effectively.

The role promotes company products and services, assesses customer qualifications and needs, explains product and service benefits, addresses customer concerns, and facilitates physician communication when needed. It also includes recording and verifying customer information, validating insurance benefits, following up with customers, and tracking and reporting sales results.

This position requires the employee to use their own equipment. The company provides the hard phone. Required home-office equipment includes high-speed internet with at least 50 Mbps download and 20 Mbps upload, a wired Ethernet connection (Wi-Fi is not supported), two modem/router ports, a PC running Windows 11 with a 1.6 GHz or greater processor and at least 8 GB RAM, Chrome or Edge, dual monitors, and a wired USB headset and webcam or internal camera for training and interviews. The employee must work in a private, non-shared, HIPAA-compliant room in their residence.

Requirements

• High school diploma or GED.
• Inside sales experience.
• Computer and data-entry experience.
• Excellent telephone customer service skills.
• Computer literacy.
• English oral and written communication skills.
• Must be at least 18 years of age.
• Type at least 25–30 words per minute.
• Use own equipment and meet the stated home-office technology and private workspace requirements.

Nice To Haves

• Medical industry knowledge.

Responsibilities

• Establish customer contact through outbound follow-up calls and inbound return calls.
• Promote products and facilitate customer use of company products or services by assessing customer qualifications, explaining benefits, and assisting with physician communication as needed.
• Resolve customer concerns by providing appropriate product and service information.
• Record customer information and maintain the database by obtaining, entering, and verifying required data.
• Follow departmental and company policies, procedures, standards, and compliance requirements to ensure quality service.
• Facilitate the sales process by communicating and sharing information with appropriate internal and external contacts.
• Complete and ensure accurate validation of insurance benefits.
• Provide customer follow-up as required.
• Meet required contact and sales objectives and track and report sales progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED