VIP Service Representative
DraftKings Inc.
•$64,000 - $80,000
About The Position
At DraftKings, AI is an integral part of how the company works, makes decisions, enhances customer experiences, streamlines operations, and explores new possibilities. The VIP Service Representative creates memorable experiences and strengthens relationships with the company's most valuable customers by providing high-quality service, sharing promotions and personalized offers, and carrying out the daily strategy of the VIP engagement program. The role focuses on understanding player needs and fostering long-term loyalty.
Requirements
- Bachelor's degree in a related field or relevant experience.
- At least 1 year of experience in a sales or account management role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Ability to analyze data and trends to make quick, confident decisions.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required state gaming licenses.
Responsibilities
- Build strong, authentic, and trusted relationships with players while identifying opportunities to improve their customer experience.
- Participate in customer events to strengthen the brand and increase customer engagement.
- Distribute an allotted promotional budget among VIP players effectively.
- Champion best-in-class customer experiences.
- Follow VIP policies and guidelines, including responsible gaming policies.
Benefits
- Bonus
- Equity
- Benefits as applicable
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
