VIP Representative Choctaw Landing
About The Position
The VIP Representative coordinates and provides services for VIP guests, including booking and confirming hotel reservations, checking guests in and out, escorting guests and familiarizing them with their suites or rooms, assisting with concierge requests, and booking internal and external reservations. The role provides courteous service, demonstrates knowledge of casino and hotel facilities and services, and gives guests accurate information. The position focuses on known rated players and guests who may be developed into high-end players, and supports Casino Hosts and Management with hotel reservations, registration, checkout, and concierge services. The VIP Representative reports to the VIP Supervisor, Shift Manager, and Player Development Director. The position pays $17.00 per hour and is full-time. Scheduled hours are 1:00 PM–9:30 PM Sunday, 10:00 AM–6:30 PM Monday and Tuesday, and 4:00 PM–1:00 AM Friday and Saturday, with Wednesday and Thursday off. Weekly Earned Wage Access is available as an option.
Requirements
- Must enjoy working with guests from all walks of life.
- At least 1 year of prior experience with events, giveaways, or similar activities.
Nice To Haves
- Past casino experience in a guest-relations position is considered.
Responsibilities
- Provide personalized services to VIP guests, known rated players, and players who may be developed into high-end players.
- Answer customer inquiries respectfully and courteously, and direct calls to appropriate casino personnel and departments.
- Answer phones and greet guests to foster positive, lasting relationships.
- Assist Casino Hosts and Management with hotel reservations, guest registration and checkout, and concierge services and requests.
- Promote integrity and a high standard of guest service and respect toward guests and team members.
- Enter guest information into the database.
- Issue comps according to Choctaw Casino policy.
- Inform guests about current and upcoming special events, promotions, and casino activities.
- Resolve problems or perceived inconveniences to ensure guest satisfaction.
- Perform other assigned tasks.
- Coordinate and perform VIP guest services, including booking and confirming hotel reservations, checking guests in and out, escorting guests and familiarizing them with their rooms or suites, handling concierge requests, and booking internal and external reservations.
- Demonstrate knowledge of casino and hotel facilities and services and provide accurate information.
Benefits
- Weekly Earned Wage Access is available as an option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
