VIP SERVICE SALES

Doral Automotive Group•Doral, FL

11d

About The Position

The Auto Alert Specialist is a full-time, results-driven role in the dealership’s Sales / Business Development Center (BDC). The position focuses on using the Auto Alert platform to identify, engage, and convert in-market customers into showroom appointments and vehicle sales. The specialist manages Auto Alert-generated leads from monitoring and prioritizing alerts through customer outreach, appointment coordination, and CRM tracking. The role combines analysis of customer and vehicle data with consultative communication, and contributes to dealership sales volume, customer retention, and return on its Auto Alert subscription.

Requirements

High school diploma or equivalent.
Minimum 1–2 years of experience in automotive sales, BDC, or customer outreach.
Familiarity with automotive CRM systems such as VinSolutions, DealerSocket, Tekion, or similar.
Strong verbal communication skills and a confident, friendly, consultative approach by phone and text.
Ability to interpret customer data and equity reports and prioritize outreach.
Basic understanding of automotive financing, leasing, and trade-in concepts.
Self-motivation, strong time-management skills, and ability to manage a high volume of leads efficiently.
Attention to detail and accurate CRM documentation.
Comfort with technology platforms and ability to learn new tools quickly.
Ability to communicate clearly and work with sales consultants, service advisors, and management.
Valid driver's license and clean driving record.

Nice To Haves

Associate's or Bachelor's degree in Business, Marketing, or Communications.
Prior experience with Auto Alert or comparable equity-mining or portfolio-management tools, such as DealerSocket Equity Mining, Mastermind, or CarFunnel.
Experience in a high-volume outbound call or lead-management environment.
Bilingual English/Spanish.

Responsibilities

Review incoming Auto Alert equity, lease and finance maturity, service-to-sales, and portfolio management alerts daily; prioritize them and keep the alert queue organized within response-time thresholds.
Monitor Auto Alert campaign dashboards, flag engagement trends, and work with the BDC Manager or GSM to update campaign settings, filters, and alert thresholds.
Contact customers by phone, text, and email to discuss relevant vehicle upgrades, trade-ins, or refinancing opportunities in a clear, consultative, non-pressuring manner.
Address customer objections professionally, escalate interested customers to sales consultants, and meet management-defined daily outreach quotas.
Coordinate with the service department regarding customers flagged during service visits as potential sales candidates.
Set showroom appointments, confirm them 24 hours in advance, brief sales consultants with relevant customer and vehicle information, and follow up on no-shows within 24 hours.
Track appointment set, show, and close rates generated by Auto Alert outreach.
Record outreach attempts, conversations, outcomes, and customer information accurately and promptly in the dealership CRM; maintain profiles, tag and assign leads, and flag synchronization or data issues.
Ensure outreach complies with TCPA regulations and dealership communication policies.
Analyze customer portfolio data and identify high-priority trade-in and upgrade opportunities.
Use knowledge of equity positions, residual values, money factors, APR, and remaining loan or lease terms to support informed customer conversations.
Work with the Finance or Desk Manager on preliminary trade-in estimates and payment scenarios; identify upside-down loans and suitable messaging strategies.
Flag customers with repeated service visits or high mileage as potential early-upgrade candidates.
Monitor service-to-sales alerts, coordinate with Service Advisors and the Service BDC, and reach out to conquest prospects and customer segments targeted through Auto Alert campaigns.
Submit daily and weekly reports on alerts worked, outreach, appointments, shows, and attributed sales; participate in performance reviews, maintain a scorecard, and share effective practices with BDC teammates.