VIP National Trainer

Hilton Grand Vacations•Orlando, FL

About The Position

The VIP National Trainer develops, coordinates, and manages operational processes, administrative activities, and training support to strengthen program execution and sales performance. Working closely with senior managers, the role manages reporting, performance tracking, incentive administration, contract issue follow-up, and program communications so leaders can focus on coaching and results. The position also supports onboarding and ongoing sales training, improves processes, and identifies performance opportunities in a dynamic sales environment. The role organizes and helps facilitate onboarding and advanced training for Sales Executives, evaluates training effectiveness, monitors sales performance metrics, develops action plans with field leadership, and contributes to improvements in training materials and processes. It also administers incentive and reward programs, follows up on open contract issues, prepares reports and presentations, and ensures compliance with company policies, procedures, and regulatory requirements.

Requirements

Experience in timeshare sales, marketing, or customer care training.
3–5 years of related experience.
Exceptional facilitation and presentation skills.
Strong communication and interpersonal skills.
Ability to coach and inspire experienced sales professionals.
Deep knowledge of vacation ownership products and sales practices.
Expertise in consultative selling and closing strategies.
Resourceful problem-solving skills and adaptability in dynamic sales environments.
Proficiency in Microsoft 365 applications, including PowerPoint, Excel, Word, Outlook, and Teams.
Ability to create polished PowerPoint presentations communicating program updates, sales performance, and training information.
Intermediate Excel skills, including formulas, sorting and filtering data, tables, charts, and PivotTables for reporting and performance tracking.
Ability to create and maintain professional documents, organize shared files, and use digital tools to streamline administrative processes.
Ability to learn new systems and adapt to evolving technology and business needs.

Nice To Haves

3+ years of managerial experience.

Responsibilities

Organize and assist with facilitating new Sales Executives onboarding and advanced sales training sessions.
Evaluate training effectiveness using KPI analysis, observation, and participant feedback.
Monitor post-training performance metrics, including VPG, closing percentage, tours, and penetration rates, to identify coaching and curriculum opportunities.
Develop action plans with field leadership to address performance gaps.
Contribute to continuous improvement of VIP sales training materials and processes.
Create and track new-hire and ongoing incentive and reward programs while adhering to budget.
Manage and follow up on open contract issues for timely resolution.
Create and manage subscription and ad hoc reporting to identify trends and sales-efficiency gaps.
Maintain performance tracking and reporting for Sales Executives’ KPIs.
Create PowerPoint presentations for programs, quarterly rallies, town halls, and other leadership needs.
Ensure compliance with company policies, procedures, and regulatory requirements.
Embody Hilton Grand Vacations’ values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Perform other tasks as assigned.