VIP National Trainer

Hilton Grand Vacations • Orlando, FL

4d

About The Position

The VIP/Sampler Trainer develops, coordinates, and manages operational processes, administrative activities, and training support to strengthen program execution and sales performance. Working closely with senior managers, the role handles reporting, performance tracking, incentive administration, contract issue follow-up, and program communications so leaders can focus more on coaching and driving results. The position applies organizational skills and sales knowledge to improve processes, identify performance opportunities, and support onboarding and ongoing sales training. Success requires initiative, adaptability, attention to detail, and the ability to manage multiple priorities in a dynamic sales environment.

Requirements

• Experience in timeshare sales, marketing, or customer care training.
• 3–5 years of related experience.
• Exceptional facilitation and presentation skills.
• Strong communication and interpersonal skills.
• Ability to coach and inspire experienced sales professionals.
• Deep knowledge of vacation ownership products and sales practices.
• Expertise in consultative selling and closing strategies.
• Resourceful problem-solving and adaptability in dynamic sales environments.
• Proficiency in Microsoft 365 applications, including PowerPoint, Excel, Word, Outlook, and Teams.
• Ability to create polished PowerPoint presentations that clearly communicate program updates, sales performance, and training information.
• Intermediate Excel skills, including formulas, sorting and filtering data, tables, charts, and PivotTables, to support reporting and performance tracking.
• Ability to create and maintain professional documents, organize shared files, and use digital tools to streamline administrative processes.
• Ability to learn new systems and adapt to evolving technology and business needs.

Nice To Haves

• 3+ years of managerial experience.

Responsibilities

• Organize and assist with facilitating onboarding and advanced sales training sessions for new Sales Executives.
• Evaluate training effectiveness through KPI analysis, observation, and participant feedback.
• Monitor post-training performance metrics, including VPG, closing percentage, tours, and penetration rates, to identify coaching opportunities and curriculum enhancements.
• Develop action plans with field leadership to address performance gaps.
• Contribute to continuous improvement of VIP sales training materials and processes.
• Create and track new-hire and ongoing incentive and reward programs while adhering to budget.
• Manage and follow up on contract open issues to support quick resolution.
• Create and manage subscription and ad hoc reporting to identify trends and gaps in sales efficiencies.
• Maintain performance-success tracking and reporting, including monitoring Sales Executives’ KPIs.
• Create PowerPoint presentations for quarterly rallies, town halls, and other leadership needs.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Embody Hilton Grand Vacations’ values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Perform other tasks as assigned.

Benefits

• GO Hilton discounted hotel rates worldwide, as low as $40 per night.
• Medical, dental, and vision benefits, including 401(k), starting on Day 1.
• Generous vacation time off program.
• Paid sick time.
• Employee stock purchase program with the option to purchase shares at a discounted rate.
• Tuition reimbursement programs.
• Recognition programs and rewards.
• Internal growth and career pathing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed