Assist Manager VIP (Hotel) - MGM Grand Detroit
About The Position
The VIP Assistant Manager oversees daily operations to ensure efficiency and assumes full responsibility for the department when the Manager, Director, or Executive Director is absent. The role helps develop, implement, and measure guest-service standards aligned with company standards and brand attributes, Forbes Travel Guide standards, and AAA Diamond standards. It reviews guest surveys and social media reviews to identify and address opportunities for service improvement, enforces the departmental audit program, and evaluates quality assurance to ensure team members consistently deliver superior service. The position also contributes to researching, developing, evaluating, and implementing products, services, technology, and processes to maintain a competitive position and anticipate changing guest needs in the hospitality and gaming environment.
Requirements
- Excellent customer-service and interpersonal skills for dealing effectively with guests, management, employees, and outside contacts.
- Excellent organizational skills and the ability to work under time constraints and deadlines with attention to detail.
- Effective listening abilities and sound judgment.
- Ability to work varied shifts, including weekends and holidays.
Responsibilities
- Supervise daily operations to ensure efficiency.
- Assume full responsibility for the department in the absence of the Manager, Director, or Executive Director.
- Provide input into and execute the development, implementation, and measurement of guest-service standards consistent with company standards, brand attributes, Forbes Travel Guide standards, and AAA Diamond standards.
- Review guest surveys and social media reviews and address departmental or service opportunities for improvement.
- Enforce the departmental audit program and evaluate quality assurance to ensure team members consistently deliver superior service.
- Contribute to researching, developing, evaluating, and implementing new products, services, technology, and processes to anticipate changing guest needs and maintain a competitive position.
Benefits
- Wellness incentive programs to support physical and mental health.
- Health and income protection benefits for eligible employees.
- Access to company hotel, food and beverage, retail, and entertainment discounts.
- Free meals in the employee dining room.
- Programs and networking opportunities to support promotion.
- Volunteer opportunities to give back to the community.
- Discounts with company partners, including travel, electronics, and online shopping.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
