Assist Manager VIP (Hotel) - MGM Grand Detroit

MGM Resorts International • Detroit, MI

6d • Onsite

About The Position

As a VIP Assistant Manager at MGM Grand Detroit, you will help create welcoming, personalized guest experiences. You will supervise daily operations, ensure service standards are met, and take responsibility for the department when the Manager, Director, or Executive Director is absent. The role includes reviewing guest feedback, supporting quality assurance, and helping develop products, services, technology, and processes for a changing hospitality and gaming environment.

Requirements

• Excellent customer service and interpersonal skills for dealing effectively with guests, management, employees, and outside contacts.
• Excellent organizational skills, attention to detail, and ability to function under time constraints and deadlines.
• Effective listening abilities and sound judgment.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Supervise daily operations to ensure efficiency and take full responsibility for the department in the absence of the Manager, Director, or Executive Director.
• Provide input into and execute the development, implementation, and measurement of guest service standards consistent with company standards, brand attributes, Forbes Travel Guide standards, and AAA Diamond standards.
• Review guest surveys and social media reviews and address potential departmental or service improvements.
• Enforce the departmental audit program and evaluate quality assurance to ensure team members consistently deliver superior service.
• Contribute to researching, developing, evaluating, and implementing products, services, technology, and processes to maintain a competitive position and anticipate changing guest needs.

Benefits

• Wellness incentive programs to support physical and mental health.
• Health and income protection benefits for eligible employees.
• Discounts on company hotels, food and beverage, retail, and entertainment.
• Free meals in the employee dining room.
• Programs and networking opportunities to support promotion.
• Volunteer opportunities to give back to the community.
• Discounts with company partners, including travel, electronics, and online shopping.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed