Hotel Front Desk Representative - MGM Grand Detroit

MGM Resorts International • Detroit, MI

1d • Onsite

About The Position

MGM Grand Detroit is seeking a friendly, professional, and service-driven Front Desk Representative to create exceptional guest experiences from arrival onward. The role welcomes guests, manages room check-ins and check-outs, coordinates with other departments to meet guest expectations, processes guest charges and payments, and handles room keys while protecting guest security and privacy.

Requirements

• Guest service experience.
• Strong listening skills to understand guest needs and concerns, ensure satisfaction, and resolve issues promptly.
• Comfort and proficiency using hotel management software, booking or reservation systems, computer software such as Outlook, MS Word, and Excel, and other front desk technology.
• High School Diploma, GED, or equivalent.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Welcome guests and provide memorable service by anticipating needs and responding to and resolving complaints in alignment with S.H.O.W. Service Basics.
• Manage early and late arrivals and departures, walk-ins, and tasks associated with guest room check-ins and check-outs.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure charges and credits are posted correctly; collect payments; handle cash and credit transactions; and balance cash and cash-equivalent transactions according to property procedures.
• Control and issue keys while promoting guest security, privacy, and confidentiality.

Benefits

• Wellness incentive programs to support physical and mental health.
• Health and income protection benefits for eligible employees.
• Company hotel, food and beverage, retail, and entertainment discounts.
• Free meals in the employee dining room.
• Programs and networking opportunities to support promotion.
• Volunteer opportunities to give back to the community.
• Discounts with company partners, including travel, electronics, and online shopping.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED