Claims Representative - MGM Grand Detroit

MGM Resorts • Detroit, MI

20h • Onsite

About The Position

MGM Grand Detroit is seeking a guest-focused Claims Representative to join its Risk Management team. The representative assists guests through the claims process with empathy and efficiency, investigating and resolving low-to-medium severity claims involving valet, personal property, and auto liability. The role involves analyzing evidence, managing claim reserves with financial integrity, and collaborating with senior analysts to provide service and support early, equitable resolutions.

Requirements

• High school diploma, GED, or equivalent.
• Three years of experience in customer service, security, or investigation roles.

Nice To Haves

• One year of experience in claims adjusting or in a legal setting.

Responsibilities

• Gather and investigate information, statements, and supporting evidence for incoming claims.
• Evaluate liability and damages, and recommend reserves to management.
• Investigate valet, auto-liability, personal property damage or loss, and low-severity bodily injury claims.
• Review witness statements, photos, videos, estimates, medical records when applicable, and other supporting materials to set reserves and obtain settlement authority.
• Maintain appropriate reserves in recognition of a claim’s potential financial exposure.
• Guide guests through the claims process, communicate with them promptly, and remain engaged through resolution.
• Negotiate and resolve claims fairly and equitably within the designated authority level and in compliance with company practices, policies, and procedures.
• Consult management about recommended settlements outside the representative’s authority level.
• Post accurate and timely claim payments in the database, process payments, and maintain each claim’s financial integrity.
• Assist Claims Representatives II and Senior Claims Analysts with administering higher-severity claims as needed.
• Provide clear and timely verbal and written communication to relevant parties.

Benefits

• Health and income protection benefits for eligible employees.
• Wellness incentive programs supporting physical and mental health.
• Free access to the employee fitness center.
• Free meals in the employee dining room.
• Free parking while on shift.
• Programs and networking opportunities to support promotion.
• Volunteer opportunities to give back to the community.
• Discounts with company partners, including travel, electronics, and online shopping.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED