Villa/Cabin Houseman

Wilderness Resort•Sevierville, TN

28d

About The Position

A Houseman assists Room Attendants and Inspectors by transporting clean and dirty linens, delivering supplies, disposing of trash, and responding to requests received from Guest Services. The role also includes assisting with room attendant duties, maintaining storage and work areas, delivering requested items to guest rooms, and communicating with guests in a professional and friendly manner. Regular and predictable attendance is required. Management may assign additional duties as needed.

Requirements

Ability to act independently with little supervision.
Good attendance and punctuality.
Professionalism and good grooming habits.
Wear the proper uniform.
Work efficiently.
Follow resort and office policies and standard operating procedures.
Conduct oneself professionally and with a positive attitude.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American units of money, weight, volume, and distance.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Regularly stand, walk, use hands to finger, handle, or feel, reach, stoop, kneel, crouch, or crawl, and talk or hear.
Regularly lift 50 pounds or more with assistance; frequently lift up to 25 pounds; occasionally lift up to 10 pounds.
Close vision.

Responsibilities

Conduct storage closet inventories and restock as required.
Assist Room Attendants, including stripping bed linen and removing trash.
Sort dirty linen and terry into separate carts and transport them to the basement.
Transport clean towels and linens from the basement to the houseman closet as needed.
Keep the houseman closet clean, organized, and free of trash; complete daily checklist duties.
Deliver items requested by guests through the front desk, such as irons and extra linens.
Pick up and return items used by previous guests that are found in rooms or hallways.
Keep floors clear of trash and dirty linens and towels, and wipe spills as needed.
Use provided chemicals according to directions, review material safety data sheets, and use personal protective equipment as necessary.
Follow safety procedures for bending, lifting, equipment use, and protection against blood-borne pathogens.
Report hazardous conditions in the work area or equipment to Management.
Document and secure lost-and-found items and turn them in according to Company policy.
Communicate with guests in a professional and friendly manner.
Complete and submit the required form to the Manager as soon as possible after discovering property damage in hotel rooms or missing room-inventory items.
Maintain regular and predictable attendance.
Perform other duties assigned by management.