Villa/Cabin Housekeeping Supervisor

Wilderness at the Smokies•Sevierville, TN

About The Position

The Villa/Cabin Housekeeping Supervisor oversees Room Attendants, Housemen, and Inspectors to ensure assigned work is completed and cabins, villas, student housing rooms, and common areas are clean. The supervisor performs the tasks of a Room Attendant, Room Inspector, and Houseman, coordinates housekeeping assignments with the Housekeeping Manager, monitors room cleanliness and supplies, and reports maintenance or inventory concerns. The role also maintains the organization and readiness of linen storage rooms, trash rooms, housekeeping carts, and vehicles; ensures hallways, vending areas, and stairways remain clean and unobstructed; and supports safe practices involving chemicals, bloodborne pathogens, lifting, and equipment. The supervisor directly supervises employees under the Department Manager, including assigning and directing work, training, evaluating performance, and helping address employee concerns.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to solve practical problems involving a variety of concrete variables and interpret written, oral, diagrammed, or scheduled instructions.
Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment.
Ability to be covered by and maintain company insurance.
Strong leadership skills and ability to motivate people.
Ability to act independently with little supervision.
Problem-solving and staff-training skills.
Ability to efficiently handle multiple duties and stressful situations.
Good attendance and punctuality.
Professional conduct, good grooming habits, and wearing the proper uniform.
Ability to work efficiently and follow resort and office policies and standard operating procedures.
Regular ability to stand, walk, handle and feel objects, reach, climb or balance, stoop, kneel, crouch, or crawl; occasional ability to sit.
Frequently lift up to 25 pounds and lift up to 50 pounds with assistance.
Close, distance, and peripheral vision; depth perception; and ability to adjust focus.

Responsibilities

Perform all tasks of a Room Attendant, Room Inspector, and Houseman.
Oversee the activities and actions of assigned personnel.
Spot-inspect clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
Complete and communicate maintenance work orders to the Housekeeping Manager.
Inspect assigned stayover rooms for cleanliness, supplies, and possible damage.
Assist the Housekeeping Manager with creating, assigning, and distributing housekeeping assignments.
Ensure linen storage rooms, trash rooms, housekeeping carts, and vehicles are clean, organized, and properly inventoried for the next day's activities.
Ensure combustible substances are removed from storage areas.
Keep hallways, vending areas, and stairways clean and free of obstructions.
Supervise staff and discuss personnel issues with the Housekeeping Manager.
Ensure staff members report in and are cleared before departing the resort.
Use chemicals according to directions and familiarize oneself with material safety data sheets.
Follow procedures for protection against bloodborne pathogens and practice safety procedures for bending, lifting, and equipment use.
Report hazardous work-area or equipment conditions to management.
Ensure turnover of vacant and clean rooms and verify stayover reports against early checkouts.
Ensure student housing rooms and common areas are clean.
Immediately document discovered property damage using a maintenance request and/or missing inventory form and submit it to the Manager.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding employees, assisting with discipline, addressing complaints, and resolving problems.
Perform other duties assigned by management.