Villa/Cabin Housekeeping Supervisor

Wilderness Resort•Sevierville, TN

11d

About The Position

The Villa/Cabin Housekeeping Supervisor oversees Room Attendants, Housemen, and Inspectors to ensure employees work in their assigned areas and that Cabins, Villas, Student Housing rooms, and common areas are cleaned. The role performs the tasks of a Room Attendant, Room Inspector, and Houseman, and supervises employees under the direction of the Department Manager. Supervisory duties include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and assisting with discipline, and resolving complaints and problems. The supervisor supports daily housekeeping operations by inspecting rooms and work areas, coordinating assignments, ensuring supplies and equipment are ready for use, communicating maintenance concerns, and maintaining safety procedures. The position also requires professional conduct, strong leadership, problem-solving, training, and the ability to handle multiple duties and stressful situations.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to solve practical problems involving a variety of concrete variables and interpret written, oral, diagrammatic, or schedule-based instructions.
Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment.
Ability to be covered by and maintain company insurance.
Strong leadership skills and ability to motivate people.
Ability to act independently with little supervision.
Problem-solving and staff-training skills.
Ability to handle multiple duties efficiently and stressful situations.
Good understanding of company policies and procedures.
Working knowledge of resort amenities, room designs, and general golf.
Good attendance and punctuality.
Professional conduct, good grooming habits, and proper uniform.
Ability to work efficiently and follow resort and office policies and standard operating procedures.
Positive attitude.
Regularly stand, walk, use hands to finger, handle and/or feel, reach, climb and/or balance, stoop, kneel, crouch and/or crawl, and talk and/or hear; occasionally sit.
Frequently lift up to 25 pounds and lift up to 50 pounds with assistance.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Perform all tasks of the Room Attendant, Room Inspector, and Houseman.
Oversee the activities and actions of assigned personnel.
Spot-inspect clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
Complete and communicate maintenance work orders to the Housekeeping Manager.
Inspect assigned stayover rooms for cleanliness, supplies, and potential damage concerns.
Assist the Housekeeping Manager with creating, assigning, and distributing housekeeping assignments.
Ensure linen storage rooms, trash rooms, housekeeping carts, and vehicles are clean, organized, and properly inventoried for the next day's activities.
Ensure combustible substances are removed from storage areas.
Keep hallways, vending areas, and stairways clean and free of obstructions.
Supervise staff and discuss personnel issues with the Housekeeping Manager.
Ensure staff members report in and are cleared before departing the resort.
Use chemicals according to directions and become familiar with material safety data sheets.
Follow procedures for protection against bloodborne pathogens.
Practice safety procedures, including safe bending, lifting, and equipment use.
Report hazardous conditions in the work area or equipment to management.
Ensure turnover of vacant and clean rooms and verify stayover reports against early checkouts.
Ensure cleanliness of student housing rooms and common areas.
Immediately document property damage in hotel rooms on a maintenance request form and/or missing inventory form and submit it to the Manager.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning and assigning work, appraising performance, assisting with rewards and discipline, and resolving complaints and problems.
Perform other duties assigned by management.