Cabin Crew Attendant (Housekeeping)

Yotel•Boston, MA

About The Position

Cabin Crew Attendants (Room Attendants) clean and prepare guest rooms and public areas to established standards of cleanliness and propriety, supporting guest satisfaction and hotel revenue. The role involves using cleaning supplies and equipment, maintaining carts and storerooms, and inspecting rooms and facilities for cleanliness, safety, and proper operation. The stated pay rate is $33.27 per hour. Attendants are expected to provide attentive, friendly, courteous, and service-oriented interactions with guests and crew members. They also secure hotel equipment, keys, and supplies; report maintenance and safety concerns; and perform other duties assigned by management.

Requirements

Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Ability to understand and follow verbal and written instructions and communicate verbally and in writing.
Upper-body strength to lift up to 50 pounds continually throughout the shift.
Finger, hand, and upper-body dexterity to push, pull, and move levers, equipment, and furniture throughout the shift.
Ability to work with arms raised above the head throughout a shift.
Ability to maneuver a fully loaded cabin crew cart weighing up to 50 pounds through hallways and into and out of closets during the workday.
Ability to work with continual exposure to hazardous chemicals.

Nice To Haves

High school degree or GED.
Previous hotel experience.
Experience using basic commercial cleaning equipment such as vacuums, floor buffers, and carpet-cleaning equipment.

Responsibilities

Retrieve supplies from shelves and storerooms and set up and maintain cleaning carts and storerooms in a clean, orderly condition.
Clean windows, doors, walls, closets, fixtures, and other areas in guest rooms, public spaces, and hallways.
Clean and sanitize showers, tubs, toilets, sinks, mirrors, restroom walls, and exposed pipes.
Replace towels, soaps, room amenities, and guest-room literature as needed.
Wash hard-floor areas by hand.
Dust and polish furniture, fixtures, and wall hangings, including vents and ceiling corners.
Strip and remake beds with fresh linen, checking bedding for cleanliness and replacing soiled items.
Check mattresses and areas beneath beds for soil.
Clean closets and restock guest-room supplies, including hangers, blankets, and pillows.
Vacuum rooms, public areas, and hallways, moving furniture as needed to clean carpets thoroughly.
Inspect door and window locks and immediately alert management to unsecured or unsafe conditions.
Inspect room equipment, including TVs, lights, lamps, faucets, and radios, and report room-status and maintenance deficiencies in writing to the Executive Housekeeper.
Maintain custody of equipment, keys, and supplies to protect hotel property.
Maintain a friendly, cheerful, courteous, attentive, and service-oriented demeanor with guests and crew members.
Complete other duties assigned, requested, or deemed necessary by management, including miscellaneous tasks assigned by the Director of Housekeeping.