Housekeeping Attendant

Marriott•Phoenix, AZ

About The Position

The Housekeeping Attendant responds promptly to requests from guests and other departments and maintains guest rooms and assigned areas. Duties include preparing and transporting a supply cart, following room-entry procedures, replenishing guest amenities, replacing linens, making beds, cleaning bathrooms, removing trash and room-service items, checking appliances, straightening furnishings, dusting and polishing, removing marks, vacuuming, and performing floor-care duties. The role follows company and safety and security procedures, reports maintenance issues and hazards, completes safety training, and stores flammable materials properly. The attendant maintains a clean, professional appearance and confidentiality, provides courteous guest service, communicates professionally, supports team goals, and meets quality standards. Other reasonable duties may be requested by Supervisors.

Requirements

No high school diploma or G.E.D. equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a housekeeping cart with supplies and transport it to the assigned area.
Follow procedures for gaining access to guest rooms and ensuring vacancy before entering.
Replace guest amenities and supplies, and replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that room appliances are present and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance, and protect confidential proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.