Guest House and Villa Housekeeping Supervisor

Trapp Family Lodge•Stowe, VT

9d•$0 - $22

About The Position

Responsible for the day-to-day operations of Guest House and Villa Housekeeping and for supervising housekeeping staff. The position helps ensure that service and production standards are established and followed within the Housekeeping Departments. The supervisor directs staffing, training, workload, supplies, inspections, guest service, and coordination with Owner Services. The role also oversees safe use and labeling of cleaning chemicals, contributes to projects involving furnishings and decor, and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. The role requires an associate degree or equivalent, or six months to one year of related experience and/or training, or an equivalent combination. The employee must be able to communicate effectively, use basic math and reasoning skills, and work with SMS HOST Property Management software, spreadsheet software, and word processing software. Physical duties include standing and walking regularly, frequently lifting or moving up to 25 pounds, and occasionally lifting or moving up to 50 pounds. Work may involve wet or humid conditions, cleaning chemicals, and outdoor weather.

Requirements

Associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and interpret bar graphs.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
Knowledge of SMS HOST Property Management software, spreadsheet software, and word processing software.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the stated physical demands, including frequent lifting or moving up to 25 pounds and occasional lifting or moving up to 50 pounds.

Responsibilities

Communicate clear work directions to guest house cleaners and crew leaders, and provide staffing, training, counseling, and performance feedback.
Plan, organize, and monitor staff activities to ensure compliance with property standards, including continuous visual inspection of guest rooms and public spaces.
Establish and maintain adequate supplies for efficient department operations.
Distribute and delegate workloads to support production and guest satisfaction while controlling labor and material expenses.
Monitor house count and adjust staffing accordingly.
Monitor appropriate use of chemicals and cleaning supplies, train employees, and ensure hazardous supplies are properly labeled in accordance with OSHA regulations.
Plan and conduct staff meetings and attend related meetings to obtain and share pertinent information.
Serve as liaison between housekeeping and Owner Services.
Contact guests during their stays to ask about comfort and satisfaction; answer phones and respond to guest requests and complaints.
Follow up on guest comment cards and ensure corrective actions are taken.
Evaluate the condition of furniture, fixtures, and decor; make recommendations and assist with coordinating projects.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.