Vigilance Reporting Specialist

Philips • Nashville, TN

12d • $63,000 - $92,600 • Hybrid

About The Position

The Vigilance Reporting Specialist investigates and resolves highly complex complaints, oversees complaint records and coding, analyzes findings, and supports regulatory compliance and investigator training. The role leads end-to-end complaint investigations, documents issues and evidence, identifies or coordinates solutions, and communicates investigation outcomes to customers or internal stakeholders. This is an office role that may be performed in Nashville, Tennessee, or Plymouth, Minnesota; office-based teams work in person at least three days per week.

Candidates must reside in or within commuting distance of Nashville, TN, or Plymouth, MN, and must already have U.S. work authorization; visa sponsorship is not available. Relocation benefits are not provided. The position offers an annual base pay range of $63,000–$88,200 in Nashville or $67,000–$92,600 in Plymouth. Actual compensation depends on factors including job-related knowledge and skills, experience, business needs, location, and internal equity. Additional compensation may include an annual incentive bonus, sales commission, or long-term incentives.

Requirements

• Bachelor's or master's degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management, or equivalent.
• At least 3 years of experience with a bachelor's degree in areas such as Medical Device, Quality Assurance, Quality Control, or Clinical Research, or equivalent experience with vocational education.
• Must have U.S. work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
• Must reside in or within commuting distance of Nashville, TN, or Plymouth, MN.

Nice To Haves

• Experience with post-market complaint handling or vigilance reporting in medical devices.
• Experience as a team lead in a complaint-handling capacity.

Responsibilities

• Investigate and resolve highly complex complaints by monitoring product analysis findings or service analysis notes, documenting underlying issues, and ensuring solutions are implemented.
• Enforce appropriate coding standards for complaint records, coordinate requests for new codes, ensure systems and tools are updated, and review and update complaints as codes become available.
• Lead end-to-end complaint investigations, condense pertinent information, analyze findings, and present key issues, evidence, and proposed or implemented resolutions.
• Lead customer response letters or internal responses after investigations; use communication and problem-solving skills and escalate complex matters as appropriate.
• Train and qualify new PMS complaint operations investigators, providing guidance, resources, and hands-on instruction on complaint handling processes, regulatory requirements, and best practices.

Benefits

• Generous paid time off (PTO).
• 401(k) with up to 7% company match.
• Health savings account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Other benefits through the Philips Total Rewards benefits program.
• Additional compensation may include an annual incentive bonus, sales commission, or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level