Vigilance Reporting Specialist

Philips • Nashville, TN

11d • Hybrid

About The Position

The Vigilance Reporting Specialist leads complex post-market complaint and adverse-event investigations from intake through closure. The role ensures accurate records, timely resolution, regulatory compliance, and clear responses to customers or internal stakeholders. It also analyzes complaint data for product and safety issues, collaborates across functions on technical investigations, and supports training for new investigators.

This is an office role that may be performed in Nashville, Tennessee, or Plymouth, Minnesota, and candidates must reside in or within commuting distance of one of those locations. The pay range is $63,000–$88,200 annually in Nashville or $67,000–$92,600 annually in Plymouth. An annual incentive bonus, sales commission, or long-term incentives may also be offered. Benefits include generous PTO, a 401(k) with up to a 7% match, an HSA with company contribution, a stock purchase plan, and education reimbursement. US work authorization is required; visa sponsorship and relocation benefits are not available.

Requirements

• Bachelor’s degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management, or a related field; alternatively, vocational education with at least 4 years of relevant experience.
• Experience in medical devices, quality assurance or control, clinical research, complaint management, or a related area.
• Knowledge of post-market surveillance, QMS and regulatory requirements, technical documentation, data analysis, root cause analysis, and CAPA methodologies.
• Ability to perform the minimum physical, cognitive, and environmental job requirements, with or without accommodation.
• Must have US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
• Must reside in or within commuting distance of Nashville, TN, or Plymouth, MN.

Nice To Haves

• Medical-device vigilance reporting experience.

Responsibilities

• Lead complex complaint and adverse-event investigations, including good-faith follow-up, product or service analysis review, root cause analysis, and documentation of findings, actions, and resolution.
• Analyze complaint data and supplementary information to identify trends, defects, safety concerns, and potential product improvements.
• Develop investigation plans and partner cross-functionally on technical investigations.
• Ensure accurate complaint coding and records, coordinate new coding requests, and update complaints as information or codes become available.
• Prepare and review customer response letters and internal responses.
• Escalate complex matters for resolution or regulatory reporting when appropriate.
• Support training and qualification of new investigators on complaint handling processes, regulatory requirements, and best practices.

Benefits

• Generous PTO
• 401(k) with up to 7% company match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• An annual incentive bonus, sales commission, or long-term incentives may be offered

What This Job Offers

• Job Type: Full-time