Video Shop Manager

etrailer • Wentzville, MO

2d • Onsite

About The Position

The Video Shop Manager leads etrailer’s installation shop teammates and daily operations in Wentzville, Missouri. The role combines hands-on automotive expertise with people leadership to ensure installations are performed safely and accurately while creating opportunities to develop product knowledge and educational content. Shop success is measured by work quality, teammate growth, and the knowledge created for customers—not installation profitability. The manager connects these priorities by building a team that takes ownership, works together, and continuously improves.

The position is onsite, with a schedule that varies based on business needs; core hours are 9:00 AM–5:30 PM. Compensation is based on experience.

Requirements

• Strong automotive installation knowledge and hands-on experience sufficient to guide teammates, troubleshoot challenges, and recognize quality work.
• People-focused leadership skills, including developing others, setting clear expectations, and helping teammates build confidence and ownership.
• Ability to plan ahead, stay organized, and balance multiple vehicles, projects, deadlines, and changing priorities without sacrificing safety or quality.
• Comfort making decisions, solving technical and operational challenges, and adapting when plans change.
• Clear communication and effective collaboration with teammates across departments.
• Curiosity, openness to feedback, and willingness to challenge existing processes to improve them.

Nice To Haves

• Automotive or related shop management experience.
• Strong understanding of shop safety, tools, equipment, and workflow.
• Technical certifications or equivalent experience.

Responsibilities

• Lead daily shop operations, including vehicle scheduling, installation quality, safety, workflow, and timely project completion.
• Anticipate scheduling conflicts, product needs, and technical challenges to keep installations and content opportunities moving forward.
• Partner with Video, Product, Demo, and Content teams to turn installation experience into accurate, helpful information for customers.
• Hire, coach, and develop teammates through clear expectations, feedback, hands-on guidance, and opportunities to build technical and professional skills.
• Create a welcoming, personalized customer experience through thoughtful communication, coordination, and follow-through.
• Maintain a safe, organized, and efficient shop, ensuring tools, equipment, facilities, and installation processes support quality work.
• Encourage curiosity, ownership, and continuous improvement, and celebrate team successes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Opportunities to grow as a leader and expand technical knowledge
• Opportunity to work with a wide variety of vehicles and products

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed