VIDEO Field Support Specialist

FLASH Technology Group • Columbia, MD

10d

About The Position

Flash Technology Group is seeking a VIDEO Field Support Specialist. The role provides technical support for end-user devices and VTC equipment, including installation, operation, maintenance, repair, modification, software configuration, and troubleshooting at customer or field locations. The specialist works with end users to resolve hardware and software issues and ensure customer satisfaction. An active TS/SCI clearance with polygraph and U.S. citizenship are required.

Requirements

• High school diploma or GED and at least four years of experience, or an associate’s degree and at least two years of experience.
• Highly skilled in installing, repairing, and troubleshooting VTC devices and systems.
• Demonstrated ability to read and understand technical manuals and schematics.
• Ability to manage time and priorities effectively.
• Ability to work efficiently with minimal supervision.
• Proficiency working remotely with end users.
• Familiarity with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills to work with team members and support workers.
• Active TS/SCI clearance with polygraph.
• U.S. citizenship.

Nice To Haves

• IAT Level 1 certification.

Responsibilities

• Install, operate, maintain, repair, and modify end-user devices, including personal computers, thin clients, network interface cards, phones, monitors, printers, pagers, and radios.
• Perform maintenance and technical support on devices, integrated systems, and subsystems.
• Install and configure software at customer and/or field locations.
• Troubleshoot and resolve technical issues involving end-user equipment hardware and software.
• Support customer satisfaction.

Benefits

• 401(k) with 6% company match, vesting immediately
• Medical insurance with HSA and HRA options
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Complimentary identity theft protection
• Tuition and certification reimbursement
• Paid time off
• Referral bonuses
• Flexible work-life support
• Competitive compensation
• Financial and family support
• Retirement planning
• Ongoing learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED