Field Support Specialist

Avolta • BETHESDA, MD

1d • $25 - $29 • Onsite

About The Position

The Field Support Specialist provides assistance with inquiries through the HRMS Help Desk concerning data processing policies and procedures, and performs other responsibilities as directed by the business or management. This is a nonexempt position that typically reports to the Manager Garnishment and Field Support. The role is located at the North America Support Center in Bethesda, Maryland.

Requirements

• Requires 1–3 years of customer service experience in a high-volume environment.
• Knowledge of general HR policies and procedures.
• Demonstrated attention to detail.
• Excellent oral, written, and interpersonal skills.
• Ability to maintain confidential information.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Assist with training HR field representatives on proper policies and procedures.
• Respond to HRMS Help Desk phone inquiries in a timely and professional manner and direct issues to appropriate resources as needed.
• Reproduce duplicate W-2 requests and process address changes for terminated associates.
• Provide backup support to other team members.
• Assist with garnishment inquiries and research.
• Perform other duties as directed by the business or management.

Benefits

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and transportation benefits
• 401(k) retirement plan with company match
• Company-paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and career growth opportunities
• Referral program with a bonus for referring a friend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed