Vice President, Specialty Operations

Option Care Health•Bannockburn, IL

About The Position

Option Care Health is seeking a transformational, highly accomplished executive to lead the strategic, operational, clinical, and financial performance of its national specialty pharmacy and specialty therapeutics platform. The role leads end-to-end specialty pharmacy operations, including dispensing, patient services, access and reimbursement, revenue cycle management, buy-and-bill operations, pharmacy fulfillment, clinical operations, patient onboarding, digital enablement, and operational excellence. The executive partners with Commercial, Clinical, Finance, Technology, Payer Strategy, Market Access, and Manufacturer Relations leaders to support growth across complex specialty therapeutic categories while maintaining patient outcomes, compliance, quality, and service excellence. The position oversees national, multi-site specialty pharmacy operations and a large distributed organization. It is accountable for operational strategy and performance, reimbursement and revenue cycle results, financial and EBITDA targets, digital transformation, talent development, growth initiatives, and compliance. The role also supports acquisitions, partnerships, and new business opportunities, and represents Option Care Health with external stakeholders. Travel requirement is 25–40%.

Requirements

15+ years of progressive leadership experience in specialty pharmacy, healthcare operations, specialty therapeutics, infusion services, or related sectors.
Significant executive leadership experience overseeing national, multi-site specialty pharmacy operations.
Extensive experience leading specialty pharmacy revenue cycle management, reimbursement, patient access, and buy-and-bill operations.
Demonstrated success managing national organizations with 1,000+ team members across multiple geographies and functions.
Proven ability to lead enterprise transformation involving digital technologies, automation, analytics, and artificial intelligence.
Strong track record of sustained growth, margin expansion, productivity improvement, and operational excellence.
Experience with major P&L responsibility, including revenue, EBITDA, budgets, and capital planning.
Deep expertise in specialty therapeutics, including chronic, rare, orphan, oncology, immunology, neurology, and other complex disease states.
Demonstrated success implementing Lean, Six Sigma, operational excellence, and process transformation initiatives.
Bachelor’s degree required; life sciences preferred.

Nice To Haves

Executive leadership experience within a national specialty pharmacy organization, PBM specialty platform, integrated healthcare delivery organization, specialty infusion company, or large pharmaceutical services organization.
Experience supporting limited distribution drug networks, manufacturer services programs, and specialty commercialization efforts.
Experience integrating acquisitions and scaling enterprise operations during rapid growth.
Black Belt or Master Black Belt certification.
Master’s degree strongly preferred; MBA, MHA, R.Ph, PharmD, or another advanced healthcare or business degree highly desirable.

Responsibilities

Develop and execute a multi-year specialty operations strategy aligned with company growth objectives and market expansion plans.
Lead national specialty pharmacy operations, including dispensing, fulfillment, patient onboarding, pharmacy services, care coordination, admissions, reimbursement support, and operational centers of excellence.
Establish scalable operating models across specialty therapeutic areas and drive consistency, service excellence, productivity, and patient outcomes across sites and functions.
Serve on the Specialty and Enterprise Leadership Team and influence organizational strategy and long-term investments.
Own operational performance across specialty pharmacy and buy-and-bill revenue cycle functions; improve reimbursement, cash collections, clean claim rates, revenue leakage, and gross-to-net performance.
Oversee patient access, benefits investigation, prior authorization, financial assistance, copay support, claims management, collections, and reimbursement operations.
Partner with Finance and Commercial leaders on profitable growth, margin expansion, and operating leverage; manage the operating budget and deliver growth and EBITDA targets.
Provide executive oversight of dispensing operations across specialty therapeutic categories and drive patient experience, adherence, persistence, and therapy outcomes.
Ensure operational readiness for emerging specialty medications, limited distribution drugs, manufacturer programs, and innovative care models; lead network optimization and scalability.
Sponsor digital transformation and automation initiatives using AI, machine learning, predictive analytics, RPA, workflow intelligence, and patient engagement technologies.
Modernize operating models and establish real-time dashboards, predictive metrics, and advanced analytics to improve efficiency, quality, productivity, forecasting, patient engagement, and workforce effectiveness.
Establish operational excellence using Lean, Six Sigma, process engineering, and continuous improvement; lead productivity, cycle-time, capacity, quality, and cost initiatives.
Implement standardized performance management frameworks and KPI governance, with accountability for operational, service, quality, compliance, and financial results.
Lead and develop a large national organization and high-performance leadership team; attract, mentor, retain, and develop talent and foster accountability, innovation, patient focus, collaboration, and execution excellence.
Partner with the EVP Specialty Sales & Solutions on manufacturer, payer, provider, health system, and strategic growth initiatives.
Support diligence and integration for acquisitions, partnerships, and new business opportunities, and translate market trends and customer feedback into operational capabilities.
Represent Option Care Health with manufacturers, payers, health systems, accreditation organizations, and industry associations.
Ensure compliance with federal, state, and regulatory requirements; maintain accreditation readiness and oversee patient safety, pharmacy quality, audit readiness, and enterprise risk management.