VICE PRESIDENT, OPERATIONS
About The Position
The Vice President of Operations is an experienced, strategic, and operational leader responsible for overseeing delivery of comprehensive hard and soft facility services across a large, multi-site Life Sciences portfolio. The role ensures operational excellence, client satisfaction, and continuous improvement in service delivery while aligning with organizational goals and compliance standards. The position supports and executes IFM strategy; leads cross-functional teams delivering integrated services; oversees operational, financial, contract, and vendor management; develops geographically dispersed teams; and serves as a trusted advisor to clients and executive stakeholders. It also advances service quality, efficiency, sustainability, safety, accountability, innovation, and opportunities for account growth.
Requirements
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related field.
- At least 7 years of progressive leadership experience in IFM or related industries.
- At least 3 years of experience in Life Sciences, working for an industry leader or an outsourced IFM company.
Nice To Haves
- Familiarity with digital FM platforms, IoT, and data-driven decision-making.
- Experience leading hard and soft services within complex IFM contracts.
- A proven track record managing large-scale, multi-site operations across manufacturing, R&D, and commercial space types and diverse geographies.
- Strong financial acumen and experience with P&L responsibility.
Responsibilities
- Support and execute the IFM strategy in alignment with client and corporate objectives.
- Lead cross-functional teams delivering integrated services, including engineering, maintenance, janitorial, security, landscaping, food services, and workplace experience.
- Serve as the primary point of contact for executive stakeholders and align on KPIs, SLAs, and strategic initiatives.
- Oversee hard services, including HVAC, electrical, plumbing, fire/life safety, and building automation, as well as soft services such as cleaning, reception, mailroom, catering, and waste management; support food service partners.
- Implement best practices and continuous improvement initiatives to enhance service quality, efficiency, and sustainability.
- Ensure compliance with local, state, and federal regulations and industry standards, including ISO, OSHA, and IFMA.
- Assist with and manage operational budgets of $50M or more, optimizing costs and financial performance.
- Engage with operations and finance teams to deliver positive P&L outcomes.
- Participate in contract negotiations and oversee vendor management and procurement strategies.
- Monitor and report on financial performance, forecasting, and capital planning.
- Build and lead high-performing, geographically dispersed teams.
- Empower direct reports to make day-to-day operational decisions that support site-level synergy.
- Foster a culture of safety, accountability, and innovation, and champion diversity, equity, and inclusion.
- Advise clients on ways to enhance the workplace experience.
- Lead client business reviews, performance reporting, and strategic planning sessions.
- Identify and pursue opportunities for account growth and service expansion.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Possible additional paid and/or unpaid time off in accordance with applicable laws
- Employee referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Executive
