Vice President, Services Delivery

Adaptx•Seattle, WA

About The Position

AdaptX is seeking a Vice President of Services Delivery to build and scale a high-performing Services organization that underpins every customer engagement. This executive will lead a growing team while shaping the operational systems, data processes, and cross-functional alignment required to support a rapidly expanding customer base. The role blends strategic leadership with hands-on execution, ensuring AdaptX delivers with consistency, clarity, and excellence as we grow.

Requirements

10+ years of progressive leadership experience, including senior roles in high-growth technology and healthcare environments.
Proven success leading teams and scaling services delivery in a fast-paced company.
Exceptional leadership, communication, and people-management skills.
Strong analytical and problem-solving abilities, with a bias toward action and measurable outcomes.
High integrity, strong problem-solving skills, sound judgment, and a collaborative leadership style.

Responsibilities

Build and scale the Services function, balancing hands-on execution with strategic planning.
Own all Data acquisition and validation across teams.
Be a conduit between Customers and AdaptX on gathering and synthesizing data.
Scale a repeatable, high-quality delivery model that supports rapid growth and evolving client needs.
Partner with Engineering, and Clinical leadership to align service delivery with AdaptX’s platform and roadmap.
Create a delivery structure where the clinical team remains the primary strategic and relational voice with clients.
Own all Data processes with Customers.
Build a scalable process to “get data in and out” easily and reliably.
Manage data validation with Customers.
Create solutions to any issues.
Own the operational success of all service engagements, ensuring projects launch smoothly, stay on track, and meet defined outcomes.
Lead cross-functional coordination for implementations, onboarding, workflow mapping, and technical enablement.
Serve as the escalation point for delivery issues.
Design and refine service workflows, documentation, and playbooks to ensure consistency across clients.
Implement tools and systems for project management, client communication, and service analytics.
Drive continuous improvement through debriefs, root-cause analysis, and structured feedback loops.
Personally lead complex or high-visibility data process and implementations until the team scales.
Roll up sleeves to solve operational gaps, unblock delivery teams, and model the standard of execution expected.
Draft client-facing materials, workflows, and service artifacts when needed.
Hire, mentor, and develop a high-performing Services team as AdaptX grows.
Foster a culture of accountability, clarity, and client-centricity.
Champion cross-functional collaboration and strong communication norms.