Vice President Residential Operations

Trillium Family Services • Corvallis, OR

4d

About The Position

Trillium Family Services is seeking an experienced, strategic leader to direct all campus clinical operations. The Vice President of Residential Operations directly supervises Clinical Program Managers, the Health Services Director, the Clinical Services Manager, and the Dietary Manager. The role directs, administers, and coordinates regional activities in support of policies, goals, and objectives established by the Chief Officers and Board of Directors, leads campus performance and quality improvement efforts, and collaborates closely with the Chief Medical Officer.

The position oversees campus programs and therapeutic services, develops program policies and procedures, and contributes to strategic planning, organizational decision-making, and budget preparation and compliance. Work involves complex and varied situations, is performed with little direct supervision, and is reviewed by the Chief Operating Officer. The role also provides direct program or staff supervision when necessary and supports teams during crises.

Requirements

• Master’s degree in counseling, Social Work, Psychology, Business Administration, or a related field.
• Five years of practical experience managing and supervising interdisciplinary teams in human services programs.
• Computer skills, including word processing and data entry.
• Maintain a driving record acceptable to the agency and a current driver’s license for the state of residence; employees authorized to use their own vehicle for agency business must maintain personal insurance.

Responsibilities

• Direct campus clinical operations and supervise Clinical Program Managers, the Health Services Director, the Clinical Services Manager, and the Dietary Manager.
• Direct, administer, and coordinate regional activities in support of policies, goals, and objectives established by the Chief Officers and Board of Directors.
• Foster a healthy and progressive employee culture; manage hiring, training, supervision, staff support, performance expectations, discipline, and termination processes.
• Monitor budget projections and payer mix, manage campus hours and overtime, coordinate with the Financial Department, and communicate financial issues to the team.
• Implement quarterly quality improvement projects in coordination with the Director of Quality Improvement and oversee program outcomes and outcome data.
• Ensure compliance with Joint Commission, OHA, DHS, CCO, and commercial insurance requirements, as well as internal policies and procedures.
• Participate in the Family Advisory Council and resolve grievances in coordination with the Director of Quality Improvement.
• Maintain positive community relations and address concerns involving the residential campus, providers, funders, service users, public schools, and other partners.
• Participate in fundraising events and activities and maintain relationships with internal and external partners.
• Engage with the Board and participate in strategic plan development and implementation, Trillium initiatives, vision development, and policy development and revision.
• Coordinate with the Chief Medical Officer on campus clinical programming, evidence-based interventions, and milieu structures and systems.
• Ensure safety during manual restraint and seclusion and coordinate OTIS reviews.
• Participate in the after-hours on-call support system for crisis and risk situations.
• Directly supervise programs or staff when needed, such as during a supervisor vacancy or long-term leave, and provide unit support to teams during crises.
• Oversee program and therapeutic services, develop program policies and procedures, and contribute to organizational decisions, problem-solving, and budget preparation and compliance.

Benefits

• Generous vacation and sick leave.
• Paid holidays.
• Employer-paid medical, vision, and dental insurance for full-time employees.
• Employer-paid long-term disability insurance.
• Employer-paid life insurance with an accidental death and dismemberment benefit.
• Retirement benefit through a matching 401(k), with up to a 6% match.
• Membership available to all employees in local credit unions.
• Multidisciplinary team approach involving collaboration with psychiatrists, health care nurses, and other professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive