Vice President, Professional Services

Equifax • Saint Louis, MO

21d

About The Position

The Vice President of Professional Services is the executive leader of Equifax Workforce Solutions’ enterprise implementation and onboarding organization. The role owns onboarding and implementation for data-contributing and data-consuming clients from signed agreement through go-live and ongoing data health, ensuring high-quality, compliant, reliable, revenue-producing records and integrations. In a regulated data environment, the leader will scale a repeatable, AI-enabled delivery engine to improve client experience, shorten time-to-value, and raise first-pass data quality. The role sets the operating model, builds and inspires a high-performing global team, and is accountable for executing aggressive record growth goals.

The position oversees contributor onboarding to The Work Number, including employers, payroll providers, and HCM platforms, as well as enterprise implementations for commercial verifiers, employer services, and public-sector agencies. It establishes proactive data-quality and compliance practices, productizes delivery through standard offers and reusable integration patterns, deploys production-grade AI and automation, and owns global operating plans, budgets, capacity models, and executive dashboards. The Vice President is also the final escalation point for enterprise clients and leads a globally distributed organization of implementation managers, data integration architects, and solution engineers.

Requirements

• 15+ years of progressive leadership experience in professional services, enterprise onboarding, implementation, or technical data operations.
• 8+ years managing leaders of leaders in a large, multi-layer global organization.
• Proven ability to scale an enterprise delivery organization while reducing cycle times and cost-to-serve and improving first-pass quality.
• Deep expertise in large-scale data integrations, including HCM, HRIS, payroll, or high-volume transactional feeds; API and SFTP integrations; data mapping; provisioning; and data quality management.
• Substantial experience in complex, highly regulated data environments, such as consumer reporting, financial services, healthcare, or fintech, with working knowledge of FCRA and state privacy regulations.
• Demonstrated experience deploying operational AI and automation in a services or technical implementation environment, with measurable business outcomes beyond pilots.
• Experience with global capacity planning, resource forecasting, budget management, and KPI-driven execution in a matrixed environment.
• Executive presence and ability to present to and influence C-suite clients, external platform partners, government agencies, and internal Product, Technology, and Sales leaders.
• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.

Nice To Haves

• Master’s degree or MBA.
• Experience operating across distributed international teams.
• Action-oriented resilience and curiosity.
• Disruptive thought leadership, including challenging legacy controls that slow delivery and advocating sharper, automated risk and resilience measures.

Responsibilities

• Own the end-to-end onboarding lifecycle for employer, payroll provider, and HCM platform contributors to The Work Number, from scoping and solution design through data mapping, integration, validation, certification, go-live, and hypercare.
• Deliver annual active data record commitments through pipeline and capacity forecasting and timely live-data milestones.
• Standardize and automate high-volume partner integrations, working with Sales on operational readiness before contract execution.
• Oversee enterprise implementations for commercial verifiers, employer services, and state and federal public-sector agencies, including complex multi-product deployments.
• Define go-live readiness criteria, execution models that meet contractual SLAs, and handoff protocols to Customer Success.
• Establish proactive data-pipeline monitoring, automated validation, reconciliation frameworks, and pre-live certification gates.
• Ensure onboarding workflows adhere to FCRA accuracy obligations, state privacy laws, and Equifax security standards; collaborate with Legal, Compliance, and Security to resolve root causes and implement permanent fixes.
• Shift Professional Services from bespoke project delivery to repeatable execution using standard offers, playbooks, stage gates, and reusable integration patterns.
• Deploy AI and automation across implementation, including AI-assisted data mapping, automated anomaly detection, and agentic workflows, with governance for sensitive consumer data.
• Own the global operating plan, budget, capacity model, and real-time executive dashboards across global delivery centers.
• Serve as the final escalation point for enterprise clients and turn operational friction into systemic process improvements.
• Lead a globally distributed, multi-layered organization of implementation managers, data integration architects, and solution engineers; develop capabilities in data engineering, automation, solution design, and client delivery.

Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential through an online learning platform with guided career tracks.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive