Vice President, Product Management

Experian•Madison, MS

16h•$250,000 - $350,000•Remote

About The Position

The Vice President of Product Management, Patient Financial Experience (PFE) owns a large portfolio of Experian Health products, including patient scheduling, patient estimates, patient payments, financial clearance, statements, charity care support, and collections optimization. The role sets the portfolio’s multi-year strategy, investment thesis, and P&L accountability at the intersection of healthcare revenue cycle, consumer finance, and AI-driven automation. Reporting to the Chief Product Officer, the VP manages a team of product managers and serves as the internal and external face of the PFE portfolio. The VP defines the portfolio roadmap and investment priorities, guides products through their full lifecycle, and establishes standards for product discovery, launches, and post-launch optimization. The role partners with Finance, Sales, Operations, and Client Success on commercial performance, pricing, packaging, business cases, and measurable outcomes. It also builds and develops a high-performing product management organization and represents Experian Health with strategic customers and at industry conferences.

Requirements

12+ years of product management experience, including at least 5 years in senior leadership roles managing managers and owning multi-product portfolios.
Deep expertise in healthcare revenue cycle, patient access, patient financial services, or adjacent health IT.
Experience integrating AI capabilities into healthcare products at scale, including ML, LLM, and agentic solutions.
Experience leading products serving both enterprise buyers, such as health systems, and end consumers, such as patients.
Proven ability to make P&L impact by driving significant revenue growth and cost savings.
Familiarity with HIPAA, the No Surprises Act, CFPB requirements, and applicable billing and consumer finance regulations.
Familiarity with Experian Health's competitive landscape.
Experience scaling a product management organization through significant growth, including adding product lines, geographies, or customer segments.
Executive communication skills and the ability to influence C-suite stakeholders internally and present credibly to health system leadership externally.

Responsibilities

Define and own a differentiated multi-year product strategy that positions Experian Health as a category leader.
Translate market dynamics, competitive intelligence, and customer insight into a prioritized investment roadmap and innovation pipeline.
Set portfolio OKRs and roadmap, allocating investment across growth, optimization, and new opportunities.
Contribute to portfolio P&L performance, including revenue growth, margin, and retention, in partnership with Sales and Operations.
Partner with Finance, Sales, and Client Success to define pricing and packaging, model commercial performance, size opportunities, and build investment business cases.
Set standards for discovery rigor, launch excellence, and post-launch optimization across mature revenue cycle tools and emerging AI-powered capabilities.
Guide products through the full lifecycle, from identifying high-impact opportunities to sunsetting products that no longer serve the market.
Build, develop, and retain a high-performing product management organization that delivers on OKRs and roadmaps.
Ensure the team maintains accountability and aligns the organization around prioritized backlogs covering development work.
Ensure the team translates priorities into actionable engineering work and coordinates dependencies and roadblocks.
Ensure the team measures and communicates outcomes and reprioritizes and realigns teams to drive aligned OKRs.
Represent the PFE portfolio internally and externally with strategic customers and at industry conferences.
Maintain fluency in healthcare billing, consumer financial protection regulations, and charity care regulations.
Anticipate regulatory and competitive shifts and translate them into portfolio positioning and product requirements.