Vice President, Operations (Hospitality & Merchandising) | Legends Global - New York Yankees

Legends Global•New York City, NY

3d•Onsite

About The Position

The Vice President, Operations (Hospitality & Merchandising) owns the strategic direction, operational excellence, and financial performance of food, beverage, and retail merchandise programs for Legends Global and the New York Yankees at Yankee Stadium. The role leads game-day and non-game-day hospitality—including premium spaces, suites, clubs, and concessions—as well as warehouse, supply chain, and in-stadium retail. It is responsible for innovation, revenue growth, and service quality across culinary offerings, premium dining, mobile ordering, and team-store interactions. The position leads hospitality and merchandising operations at Yankee Stadium across premium dining, suites, clubs, concessions, mobile ordering, and team stores on game days and at special events. It partners with the client and stadium leadership to grow revenue, improve the fan experience, and maintain service excellence throughout the venue. This is a fully on-site role based at Yankee Stadium in the Bronx, New York. The schedule follows the stadium event calendar and requires visible leadership on game days, at special events, and during non-game-day operations. The environment is fast-paced and high-visibility, spanning premium spaces, clubs, concessions, team stores, and warehouse operations. The role reports to the Regional VP Operations, Northeast.

Requirements

12–15+ years of progressive leadership experience in large-scale hospitality, food and beverage, retail, stadium, arena, or multi-unit operations.
Demonstrated full P&L ownership in complex, high-volume environments.
Advanced financial acumen in budgeting, forecasting, labor modeling, and cost control.
Deep knowledge of food and beverage operations, premium hospitality, and retail merchandising strategy.
Experience operating within unionized workforces and supporting collective bargaining processes.
Executive-level communication, presentation, negotiation, and relationship-building skills.
Experience working with high-profile clients and communicating at all levels.
Bachelor’s degree required.
Ability to lead effectively in a fast-paced, high-visibility environment and provide hands-on leadership during games and events.

Nice To Haves

MBA or advanced degree.
Experience in a top-tier, nationally or globally recognized stadium or arena environment.
Background in professional sports, live entertainment, or large public venues.

Responsibilities

Own full P&L responsibility, including budgeting, forecasting, cost controls, and revenue growth.
Develop and execute a long-term food and beverage and merchandising strategy aligned with organizational goals.
Establish KPIs and performance standards for revenue, service, and efficiency, and report on performance and growth opportunities to the client and senior leadership.
Lead food and beverage and retail/merchandising operations across game days and special events, including premium dining, suites, clubs, concessions, team stores, warehouse, and logistics.
Drive operational excellence in speed of service, quality, safety, and guest satisfaction.
Improve the end-to-end fan experience through hospitality and retail programs, technology, and data analytics.
Lead and develop a large, multi-level workforce of full-time, seasonal, and vendor teams.
Partner with HR and Legal on labor strategy, negotiations, and compliance, maintaining a constructive labor-management environment.
Serve as a visible game-day leader and engage with staff, partners, and guests.
Partner cross-functionally with marketing, finance, sponsorship, and stadium operations leadership.
Negotiate and manage vendor, supplier, and licensing partnerships.
Lead health and safety programs and ensure compliance with MLB, city, and state health and safety regulations.