Vice President of Global Medical Operations

ANTAGENE•New York, NY

1d•$274,000 - $342,000

About The Position

The Vice President, Global Medical Operations, is a key member of the Global Operations Leadership Team and is responsible for defining and executing the global strategy for Pathology, Radiology, and Consultation services. The role drives operational excellence, innovation, financial performance, and talent strategies to deliver exceptional customer experience and support sustainable business growth. In partnership with North America and EU/APAC Commercial and Operations Leadership Teams, the VP translates business priorities and customer needs into strategies, measurable objectives, and execution plans. The role calls for a strategic, data-driven, forward-thinking leader who can build high-performing teams, influence senior stakeholders, drive transformation, and use emerging technologies, including AI, to improve service delivery and customer experience. The VP leads 5 direct reports and a total team of approximately 230 Associates.

Requirements

Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent.
Board certification(s) required.
10+ years of relevant leadership experience, combining veterinary medical expertise, business acumen, and leadership experience.
Demonstrated strategic mindset, customer focus, results orientation, business insight, innovation, talent development, collaboration, and persuasion skills.

Responsibilities

Define and lead global Medical Operations strategy, setting priorities, objectives, roadmaps, and action plans aligned with business priorities and customer needs.
Translate strategic priorities into measurable initiatives with clear accountabilities, milestones, and success metrics.
Identify opportunities to optimize, scale, and transform Pathology, Radiology, and Consultation services globally.
Drive alignment and best-practice sharing across regions and medical disciplines while balancing global consistency with local market needs.
Monitor progress, identify risks and opportunities, and take corrective action; contribute to broader Global Operations strategy as a member of the Operations Leadership Team.
Ensure Medical Operations meets service expectations for quality, turnaround times, responsiveness, and customer satisfaction.
Champion customer-centric strategies and partner with Commercial Leadership Teams to understand customer expectations, market dynamics, and growth opportunities.
Turn customer insights, feedback, and business needs into operational priorities and continuous-improvement initiatives; collaborate with Commercial teams to strengthen service visibility, value, and differentiation.
Build and maintain relationships with internal and external stakeholders, including veterinary professionals, customers, and industry partners.
Establish a data- and KPI-driven performance management culture, defining and improving operational and customer-experience metrics, dashboards, and business reviews.
Identify performance gaps, risks, trends, and improvement opportunities and translate insights into recommendations and decisions.
Partner with Finance and Operations on resource allocation, capacity planning, productivity, and cost efficiency while maintaining service quality; manage budget planning, forecasting, and global Medical Operations P&L accountability.
Lead, engage, and develop a high-performing global team, fostering accountability, collaboration, inclusion, and continuous improvement.
Set talent attraction, development, and retention strategies; identify talent challenges and partner with P&O, Finance, Legal, and others on sustainable solutions.
Coach and develop Directors and build leadership capabilities in strategic thinking, decision-making, execution, and people leadership.
Lead Mars People processes and practices, including Performance Development (PDP), Mars Associate Survey (MAS), talent and succession planning, and performance and reward management.
Use associate feedback and engagement insights to develop action plans that strengthen associate experience and retention; foster collaboration, knowledge sharing, and professional development across disciplines and geographies.
Partner with internal and external organizations on continuing education, professional development, and the long-term medical talent pipeline.
Champion innovation and continuous improvement, including technology-enabled transformation, process optimization, and new ways of working.
Drive strategic adoption of AI, automation, and emerging technologies to improve productivity, service quality, scalability, and customer experience.
Partner with Technology, Digital, Finance, Legal, and other functions to assess opportunities, develop business cases, prioritize investment, and execute transformation initiatives.
Serve as a strategic partner to the COO and Commercial Senior Leaders, providing data-driven insights and recommendations for business decisions.
Develop and deliver executive presentations, business cases, strategic recommendations, and performance updates; build Medical Operations Leadership Team capabilities in analysis and communication.
Influence and align cross-functional stakeholders around shared priorities and outcomes.
Represent Medical Operations in leadership forums, industry events, conferences, and external partnerships as appropriate.

Benefits

Industry-competitive benefits package, with programs addressing health, wellness, and financial needs; eligibility depends on employment status.
Paid time off and holidays.
Medical, dental, and vision plans.
Company-paid basic life insurance and supplemental life insurance.
Company-paid short- and long-term disability.
Flexible spending accounts and health savings accounts.
Paid parental leave.
401(k) with company match.
Tuition and continuing education reimbursement.
Life Assistance Program.
Pet care discounts.