Vice President of Operations

Tempe Mechanical•Tempe, AZ

12h

About The Position

The Vice President of Operations is an executive leader accountable for ensuring Operations delivers projects safely, profitably, on schedule, and with complete closeout. The role leads the Directors of HVAC, Plumbing, and Specialty Operations and runs the operating cadence that keeps customer commitments visible and addressed when they slip. It is a leader-of-leaders position focused on building systems and developing leaders who run jobs, rather than directly running jobs. Tempe Mechanical is a self-perform commercial mechanical and plumbing contractor delivering new construction, special projects, service, JOC, and fabrication across the Valley. The VP partners with Revenue, Finance, Engineering, People & OE, Safety, and Continuous Improvement, and reports to the President.

Requirements

10+ years of progressively responsible operations leadership, including senior accountability for multiple teams, business units, or complex workstreams.
Proven record of improving operating performance, implementing management systems, and scaling an organization.
Strong command of financial performance, forecasting, resource capacity, and risk management.
Experience leading leaders by building accountable Directors and Managers, not just managing tasks.

Nice To Haves

Commercial construction or specialty contracting experience; mechanical or plumbing experience is a strong plus.
Background in field services, industrial services, manufacturing, or another execution-intensive environment.
Experience with service, maintenance contracts, JOC, or public-sector delivery.
Lean Construction, Six Sigma, or continuous improvement training.
OSHA 30, DBIA, and/or PMP certification.
Bachelor's degree in Construction Management, Mechanical Engineering, Business Administration, or a related field.
Master's degree or MBA.

Responsibilities

Own project safety across Operations and make safety the first item in every review.
Run weekly project health reviews with Directors covering schedule, manpower, cost, quality, and closeout.
Review job cost, WIP, and fade monthly with Finance, and require recovery plans for jobs trending below bid margin.
Drive change-order identification, pricing, and recovery.
Build and run an executive operating cadence with clear metrics, exception reporting, and verified action closure.
Set common expectations for turnover, startup, short-interval planning, procurement, closeout, and warranty.
Hold the team accountable for customer commitments, ensuring each is owned, dated, and delivered or formally revised.
Review and approve rolling capacity forecasts and resource plans from Directors across field labor, PMs, service, and fabrication.
Hold Directors accountable for confirming capacity and coordinating shop and prefab needs with input from PMs.
Agree staffing commitments and execution plans with the VP of Revenue before contract, based on Director-confirmed capacity.
Hold the shop accountable for supporting field delivery through a dotted-line relationship.
Develop Directors and Managers who independently run their verticals and coach their teams.
Hold regular one-on-ones, keep development plans current, and name successors for critical roles.
Stand up a Project Management Office as the company grows.
Step in on escalated customer concerns and hold leaders to fast, documented recovery.
Turn customer feedback, missed commitments, and Gemba observations into verified corrective actions.