Vice President of Operations

Curative Care•Milwaukee, WI

About The Position

The Vice President of Operations is a member of Curative's executive leadership team and the organization's senior operational executive. Reporting directly to the President and Chief Executive Officer (CEO), this role provides leadership, direction and accountability for Curative's operating service lines and translates organizational strategy into measurable operational results. The position ensures strong day-to-day program performance, develops high-performing leaders, strengthens operational systems and processes, and advances financial, quality, workforce, growth and client service objectives. The Vice President partners closely with the President and CEO, Vice President of Finance and other organizational leaders to ensure Curative has the operational capacity, leadership and infrastructure needed to achieve its mission and strategic priorities. The role provides executive oversight of operating service lines; establishes expectations and performance measures; aligns staffing, resources and infrastructure with program needs; and resolves cross-program barriers. It translates strategic priorities into operational plans and leads implementation of organizational initiatives. In partnership with the President and CEO and Vice President of Finance, the Vice President helps develop annual operating and capital budgets, monitors financial and operational performance, and ensures corrective actions are taken when needed. The Vice President leads, coaches and evaluates operational leaders, builds leadership capacity and succession plans, and supports collaboration and accountability across the organization. The role evaluates and implements growth opportunities and new programs, leads continuous improvement and organizational change, and partners with Quality and Compliance leadership to support regulatory requirements, accreditation, risk management and quality improvement. It also builds partnerships across support departments and provides reports and operational updates to the Board of Directors as requested by the President and CEO.

Requirements

Bachelor's degree in business, healthcare administration, nonprofit management or a related field.
Ten or more years of progressively responsible leadership experience, including senior- or executive-level operational responsibility.
Demonstrated success leading multi-site, multi-program or multi-business-line operations.
Demonstrated responsibility for operational budgets, financial performance and profit-and-loss management, with a strong understanding of business concepts and financial drivers.
Ability to translate organizational strategy into measurable operational results and lead cross-functional execution.
Demonstrated success improving productivity, capacity, service quality, outcomes and financial performance.
Strong experience developing senior leaders, building leadership accountability and succession capacity.
Experience leading significant organizational change, growth initiatives and process improvement.
Strong analytical skills and demonstrated ability to use financial and operational data to drive decisions.
Ability to evaluate opportunities, balance risk and organizational capacity, and make sound operating decisions in support of sustainability.

Nice To Haves

Advanced degree.
Healthcare, human services, nonprofit or other complex regulated service-sector experience.
Experience working collaboratively with executive leadership and Boards of Directors.
Experience implementing new programs, services, partnerships or acquisitions.

Responsibilities

Provide executive oversight of Curative's operating service lines and ensure achievement of operational, financial, quality, growth, workforce and client service objectives.
Set clear expectations, define measurable outcomes, monitor performance and ensure timely corrective action when results do not meet expectations.
Align staffing, resources, systems and operational infrastructure with program needs and organizational priorities.
Identify and resolve cross-program operational barriers and promote coordination across service lines and support functions.
Translate strategic priorities into operational plans, annual and quarterly objectives, milestones and assigned accountability.
Lead cross-functional implementation of organizational initiatives and report progress, risks, barriers and recommended actions to the President and CEO.
Partner with the President and CEO and Vice President of Finance to develop annual operating and capital budgets and hold operational leaders accountable for approved budgets.
Monitor revenue, expenses, productivity, staffing, utilization, capacity and other financial and operating indicators, and ensure corrective action plans are developed as needed.
Establish and monitor operational KPIs and scorecards, using performance data to identify trends and areas requiring intervention.
Ensure operational decisions reflect sound business principles, responsible resource stewardship and Curative's mission.
Lead, coach, develop and evaluate operational leaders; establish accountability for financial, quality, workforce and service outcomes.
Build a high-performing operational leadership team through recruitment, retention, mentoring, professional development and succession planning.
Promote collaborative leadership, timely decision-making, effective communication and shared accountability.
Identify opportunities to strengthen and expand existing service lines and evaluate new programs, partnerships and growth opportunities with organizational leaders.
Lead operational planning and implementation of approved new programs, service expansions, partnerships and other strategic initiatives.
Assess operational feasibility, resource requirements, staffing, infrastructure, financial implications and implementation risks for growth opportunities.
Ensure new initiatives transition from planning and implementation into sustainable ongoing operations.
Evaluate systems, workflows, staffing models and operating processes to improve efficiency, effectiveness, scalability and client experience.
Lead continuous improvement initiatives to reduce operational barriers, improve productivity and support sustainable growth.
Use data, technology and performance information to strengthen decision-making, standardize effective practices and improve organizational performance.
Lead organizational change initiatives and ensure effective communication, implementation, adoption and follow-through.
Partner with Quality and Compliance leadership to support regulatory requirements, accreditation standards, risk management and continuous quality improvement.
Build cross-functional partnerships with Finance, Human Resources, Quality, Information Technology, Development, Marketing and other support departments.
Establish expectations for excellence across programs and support quality, workforce, growth and client experience targets.
Provide reports and operational updates to the Board of Directors as requested by the President and CEO.