Vice President Of Sales & Customer Service

ECNS Global Consultants PLLC•Charlotte, NC

3d•$185,000 - $225,000•Hybrid

About The Position

The Vice President of Sales & Customer Service develops and executes ECNS’s sales and business development strategy to drive revenue growth, expand client relationships, and identify new market opportunities. The role leads the sales pipeline from prospecting through contract award, working closely with executive leadership, operations, and field services to develop competitive solutions aligned with client needs and ECNS capabilities. It also maintains key client relationships, supports strategic account growth, and strengthens ECNS’s presence in the energy and utilities industry. The position is full-time, salaried, and exempt. It is hybrid, and applications are limited to candidates in the East or Central time zone. Travel may be up to 50% annually for client meetings, conferences, industry events, and business development activities. The role reports to the Founder and Principal Engineer. The base salary range is $185,000–$225,000, plus sales target achievement bonuses.

Requirements

Bachelor’s degree in and/or Master’s degree in Business, Engineering, or Marketing.
15 or more years of progressive experience in sales, business development, account management, or related roles.
Required experience in the energy and utilities industry, including the sale of engineering, commissioning, consulting, construction, or other technical professional services.
Demonstrated experience managing complex sales cycles, proposals, negotiations, and strategic accounts.
Proven success developing new business and expanding existing client relationships.
Strong sales, business development, negotiation, and relationship-management skills.
Understanding of technical or project-based professional services sales.
Strong strategic planning, forecasting, and pipeline management skills.
Excellent presentation, communication, and client-facing abilities.
Ability to develop proposals and communicate technical services and value propositions effectively.
Strong organizational and problem-solving skills, including the ability to manage multiple opportunities.
Proficiency with Microsoft Office and CRM/sales management systems.
Ability to collaborate effectively with technical, project, finance, and executive teams.
High level of professionalism, integrity, accountability, and discretion.
Ability to work independently and effectively in a remote environment.
Ability to communicate effectively by phone, video, and email.

Nice To Haves

10 or more years of sales leadership or management experience.
Advanced degree or relevant professional certification.
Professional engineering license.

Responsibilities

Develop and execute sales strategies aligned with company growth objectives.
Identify and pursue new clients, projects, markets, and service opportunities.
Develop sales targets, account strategies, and business development plans.
Monitor industry and client trends to identify growth opportunities.
Build and maintain relationships with existing and prospective clients.
Develop strategic accounts and identify opportunities to expand ECNS services.
Conduct client meetings, presentations, site visits, and business development discussions, and maintain engagement throughout the sales and project lifecycle.
Manage the sales pipeline from lead generation through proposal, negotiation, and award.
Maintain accurate sales forecasts, opportunity tracking, and pipeline reporting; monitor progress against sales and revenue goals and update leadership on opportunities, risks, and projected revenue.
Lead and coordinate proposals, qualifications packages, presentations, and other sales materials.
Partner with technical and project teams to develop scopes, pricing, schedules, and client solutions; support contract negotiations and commercial discussions.
Ensure proposals accurately represent ECNS capabilities and client requirements.
Partner with Engineering, Field Services, Project Management, Finance, and leadership to support business opportunities.
Coordinate the transition of awarded work from sales to project execution and communicate client expectations and commercial commitments to internal teams.
Support company-wide planning related to anticipated projects and client demand.
Represent ECNS at conferences, trade shows, networking events, and client meetings.
Build relationships with utilities, engineering firms, contractors, developers, vendors, and other industry stakeholders.
Monitor competitors, market conditions, and emerging opportunities in the energy and utilities industry; support expansion into strategic markets and service areas.
Establish consistent sales processes, reporting, and performance expectations.
Provide coaching and direction to assigned sales or business development personnel.
Support recruiting, onboarding, and development of sales team members as the department grows.
Promote accountability, collaboration, responsiveness, and strong client service.