Vice President of Program Partnerships

TruX Retail Partner•Salisbury, NC

28d•$150,000 - $190,000•Remote

About The Position

The Vice President of Program Partnerships provides executive leadership and strategic oversight of the client partnership, aligning client objectives with operational execution, financial performance, and long-term program success. The role oversees Program Partnerships, Operations, Planogram and Floorplan, and Innovation, and serves as the primary executive relationship for client leadership. The position drives operational efficiency, revenue growth, customer satisfaction, brand reputation, financial performance, and alignment of program objectives with broader organizational goals. It is accountable for business stability, innovation, and sustainable growth, while fostering a people-centered culture grounded in servant leadership, collaboration, and employee development. The role leads and develops senior leaders and associates; oversees program execution and financial results; advances strategic planning, continuous improvement, technology, automation, and AI initiatives; and communicates performance, risks, and opportunities to executive leadership and client stakeholders. The position is primarily remote or office-based and requires travel to client offices, retail locations, company meetings, and program operations as needed.

Requirements

10+ years of progressive experience in retail, client partnerships, operations leadership, or a related field.
Demonstrated experience leading complex, multi-functional, large-scale retail operations and executive-level client relationships.
Experience overseeing financial performance, including budgeting, profitability, forecasting, cost management, and resource allocation.
Demonstrated success leading and developing senior leaders, managing cross-functional teams, and driving accountability for operational performance and business outcomes.
Experience developing and executing strategic business plans, managing organizational change, and driving continuous improvement, business growth, and client satisfaction.
Demonstrated ability to assess business risks, maintain operational stability, and use financial data, performance metrics, and client feedback to inform strategic decisions.
Demonstrated ability to manage competing priorities, resolve complex business challenges, exercise sound judgment, and lead initiatives from strategy through implementation.
Strong executive leadership, strategic planning, business acumen, financial management, client relationship management, communication, negotiation, influencing, analytical, critical-thinking, problem-solving, organizational leadership, change management, and continuous improvement skills.
Ability to lead and align multiple functional areas, establish priorities, remove barriers, and hold leaders accountable for financial, operational, and customer satisfaction outcomes.
Ability to coach, mentor, and develop leaders and associates, build high-performing teams, and support succession planning.
Excellent organizational, decision-making, and prioritization skills, including adapting to changing business needs and balancing client expectations, operational requirements, and financial objectives.
Proficiency with Microsoft Office, financial reporting tools, business intelligence platforms, project management systems, and other business performance tools.
Ability to exercise discretion, maintain confidentiality, and demonstrate sound judgment when handling sensitive client, financial, personnel, and strategic business matters.
Ability to sit or stand for extended periods.
Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.
Occasional lifting of up to 25 pounds may be required.

Nice To Haves

Bachelor’s degree preferred; equivalent relevant experience may be considered in lieu of a degree.
Experience with technology adoption, automation, AI, or digital transformation initiatives preferred.

Responsibilities

Provide executive leadership and strategic oversight of the client partnership, aligning client objectives, program priorities, operational execution, financial performance, and long-term business goals.
Serve as the primary executive relationship for client leadership, building trusted partnerships and aligning stakeholders on initiatives, performance expectations, priorities, and growth opportunities.
Champion servant leadership, collaboration, continuous development, and employee growth.
Oversee Program Partnerships, Operations, Planogram and Floorplan, and Innovation, ensuring cross-functional collaboration, accountability, consistent execution, and achievement of client expectations and service levels.
Maintain accountability for program budgeting, profitability, forecasting, cost management, and resource allocation; use financial reporting, operational metrics, client feedback, and KPIs to inform decisions and improve results.
Drive operational excellence, customer satisfaction, and business stability by resolving barriers and escalated issues, anticipating risks, and implementing solutions that strengthen service delivery and program continuity.
Lead strategic business planning, program development, and continuous improvement to strengthen the client partnership, expand service capabilities, improve operational effectiveness, and support sustainable growth.
Provide executive oversight and strategic direction for innovation, technology, automation, and AI initiatives with the TruX AI Director of Innovation, and for merchandising planning and execution with the Planogram and Floor Plan Director.
Partner with the Sr. Director of Program Partnerships and Sr. Director of Operations to align day-to-day execution, field operations, workforce planning, communication, and service quality with client expectations and business objectives.
Lead, coach, and develop senior leaders and associates; set performance expectations, strengthen leadership effectiveness, support succession planning, and foster accountability, collaboration, innovation, and continuous improvement.
Report program performance, financial results, strategic initiatives, risks, and opportunities to executive leadership and client stakeholders clearly and promptly.
Ensure compliance with company policies, contractual obligations, client requirements, and applicable federal, state, and local laws and regulations.