Vice President of Operations

Associa•Knoxville, TN

29d

About The Position

Associa Tennessee is seeking an experienced, hands-on Vice President of Operations to provide strategic and operational leadership for its Knoxville office. This key leadership role helps drive branch performance, strengthen client relationships, develop community management teams, and achieve operational and financial objectives. The role balances client service, operational performance, financial accountability, and long-term growth. The Vice President oversees general branch operations, helps establish and execute operational strategies, monitors goals and performance, and works with branch leadership to improve efficiency and service. The role also supports client retention and community relationships, provides leadership to Community Association Management leadership, oversees community transitions, and directly oversees Property Billable Managers and supports property-billable clients. The position includes coaching branch management, conducting one-on-ones and performance reviews with direct reports, supporting training and professional development, and partnering with Human Resources on recruiting and interviewing. It also supports branch budgeting, fiscal management, financial health, strategic planning, and business development. Limited travel may be required.

Requirements

Bachelor’s degree required.
At least 10 years of directly or closely related professional experience.
7–10 years of management and/or supervisory experience.
7–10 years of community association experience.
Industry-specific certification required.
Location-specific licensing, where applicable.
Strong operational and people leadership skills.
Professional written, verbal, interpersonal, and client communication skills.
Strong organizational and time-management capabilities.
Ability to prioritize in a fast-paced, deadline-driven environment.
Proactive, self-motivated, detail-oriented approach.
Sound judgment, confidentiality, and discretion.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Working knowledge of GAAP and financial management principles.

Nice To Haves

MBA preferred.

Responsibilities

Provide leadership and oversight of general branch operations.
Help establish and execute short- and long-term operational strategies.
Monitor branch goals, initiatives, and overall operational performance.
Partner with branch leadership to identify opportunities to improve efficiency, service, and performance.
Build working relationships with internal stakeholders, community partners, clients, and vendors.
Serve as a key point of contact for client retention efforts and support relationships with association boards and community clients.
Provide leadership and support to Community Association Management leadership.
Oversee and support community transitions into and out of the branch.
Provide direct oversight of Property Billable Managers and support property-billable clients.
Lead, coach, and support branch management.
Conduct regular one-on-one discussions and performance reviews with direct reports.
Support training and professional development for the Community Association Management team.
Partner with Human Resources on recruiting and interviewing for branch positions.
Help develop a collaborative, accountable, service-focused culture.
Support branch budgeting, fiscal management, and overall financial health.
Assist with strategic planning and business development initiatives.
Monitor operational goals and identify opportunities to strengthen branch performance.