Vice President of Operations

RPM Living • South Salt Lake, UT

12h • Hybrid

About The Position

The Vice President of Operations leads property management excellence across managed properties, ensuring operational efficiency, financial performance, and strategic alignment. The role oversees property performance, maintenance, capital expenditures, resident satisfaction, operating procedures, compliance, client relationships, financial reporting, budgeting, cash management, procurement, and risk mitigation. It also supports new business and client growth opportunities and leads Regional Vice Presidents and support staff.

Requirements

• Bachelor’s degree in business administration, real estate management, or a related field; related field experience may substitute for education.
• 8–10 years of property management leadership experience, including 6–7 years in senior regional leadership overseeing multi-site teams.
• Third-party management experience.
• Business development experience.
• Knowledge of the property management industry, the relevant area, and industry competitors.
• Knowledge of budgeting, financial reporting, variance analysis, and financial forecasting.
• Analytics and strategic planning skills.
• Proficiency with Microsoft applications.
• Proficiency with property management software such as Yardi, RealPage, and Entrada, and revenue management software such as LRO, AIRM, and Yieldstar.
• Client management skills focused on understanding and meeting customer needs.
• Strategic thinking and decision-making skills to achieve business objectives and contribute to organizational success.
• Effective verbal and written communication skills.
• Ability to identify issues and develop effective solutions.
• Ability to enhance property performance and manage operations to budget.
• Ability to build, lead, and motivate teams.
• Ability to drive operational excellence through strategic thinking.
• Ability to self-motivate, take initiative, and complete tasks without external direction.
• Ability to sit or stand for extended periods, read documents and computer screens, understand verbal communications in person and remotely, occasionally lift or carry items weighing up to 15 pounds, and operate a computer and other office equipment.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Nice To Haves

• A valid driver’s license.

Responsibilities

• Oversee property performance to ensure alignment with RPM standards and drive improvements in maintenance, capital expenditures, property quality, and resident satisfaction.
• Streamline processes and enforce standard operating procedures to improve efficiency and reduce costs across properties.
• Monitor compliance with operational standards and procedures.
• Engage with clients to discuss financial performance, capital expenditure programs, and adjustments.
• Review global client issues and support new business pitches and client growth opportunities.
• Attend client visits and calls to support on-site and regional management staff, with a focus on client relations and property performance.
• Recruit, develop, and lead Regional Vice Presidents and support staff, focusing on program goals and professional development; address performance and development needs.
• Conduct monthly meetings with HR, Marketing, Performance, and Facilities teams to ensure alignment and address operational challenges.
• Prepare and review annual budgets using local and national expense trends; approve budgets before client presentation and guide income opportunities based on asset strategies.
• Review and approve financial reports and cash management strategies; oversee funding requests and manage financial adjustments to meet client requirements.
• Audit distribution packets and ensure compliance with financial practices.
• Review and approve procurement compliance and manage corporate expense responsibilities.
• Stay current on legal and regulatory changes, ensure risk mitigation, and manage incident reports with appropriate action.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive