Vice President of Operations

Specialty1 Partners•Houston, TX

About The Position

The Vice President of Operations for the Central United States leads and optimizes practice operations across multiple regions, supporting sustainable growth and operational excellence. The role builds strategic relationships, leads teams, and implements best practices so Specialty1 Partners’ practices meet business objectives, improve productivity, and foster continuous improvement. The position oversees regional operations and growth, develops Regional Directors of Operations, supports doctor relationships and associate transitions, and partners with corporate departments on strategic initiatives. It monitors practice performance and budgets, identifies operational inefficiencies, ensures consistent processes and compliance, and drives regional growth initiatives including new practice openings, relocations, lease renewals, and major equipment acquisitions.

Requirements

Bachelor’s degree in business administration, healthcare management, or a related field.
At least 7 years of operations management experience in a healthcare or dental support environment.
Proven leadership experience in multi-location management.
Strong leadership skills, including developing teams, mentoring, and setting clear objectives.
Expertise in operational planning, process optimization, and change management.
Excellent communication and relationship-building skills, with the ability to influence and engage partners and staff.
Data-driven approach and strong analytical skills for KPI monitoring and reporting.
Proficiency with Excel and advanced features such as pivot tables, and PowerPoint for presenting information.
Familiarity with HRIS systems such as UKG, Smartsheet, and other workflow tools.
Familiarity with call center and telephone routing and configurations, such as RingCentral, to support timely appointment scheduling.

Responsibilities

Develop and execute a quarterly practice visit plan, attend bi-weekly site visits, and lead direct reports to maximize practice growth and financial performance.
Build trusting relationships with partner and associate doctors, communicate the company’s vision and goals, and address escalated doctor issues with the COO.
Oversee associate onboarding and off-boarding, growth planning, associate-to-partner model design, and transition support to accelerate production.
Coordinate and resolve payroll issues with the COO, HR, and Payroll teams.
Mentor and develop Regional Directors of Operations through regular one-on-ones and individual development plans.
Realign and expand the Regional Director of Operations team as needed to support organic and M&A growth, and manage regional budgets.
Conduct monthly operational reviews with Regional Directors of Operations and create and monitor SMART action plans for EBITDA optimization.
Prepare quarterly business reviews for the COO and Finance, covering achievements, challenges, and growth strategies.
Identify and resolve practice inefficiencies to improve production and margins, including ensuring doctors work contracted hours and optimizing scheduling templates and capacity utilization.
Collaborate with corporate support department heads on doctor recruiting, marketing, practice transitions, procurement, technology, compliance, and FP&A initiatives.
Ensure compliance with policies and standard operating procedures in partnership with the regional compliance team.
Support associate doctor retention and engagement, including onboarding for the CLT associate mentorship program.
Lead and measure strategic initiatives and refine processes to improve their impact.
Implement best practices across practice management systems for scheduling, insurance verification, payment collections, and end-of-day reconciliations in support of revenue cycle procedures.
Develop and present business cases for regional growth opportunities and obtain approvals through the SVP of Operations.
Use knowledge of call center and telephone configurations to support timely patient access.
Communicate practice KPI performance and budget expectations, using Excel and pivot tables as needed.
Cascade change management and communications to Regional Directors of Operations and practice administrators, emphasizing best practices and standardization.
Drive new practice openings, relocations, lease renewals, and major equipment acquisitions in alignment with the SVP.