Vice President of Operations

Western Veterinary Partners • Denver, CO

19h

About The Position

Western Veterinary Partners (WVP) is seeking an experienced Vice President of Operations to lead a portfolio of more than 75 veterinary hospitals and a $250 million–$300 million P&L. Reporting to the Chief Operating Officer, this strategic, hands-on leader will oversee operational performance, sustainable growth, and profitability while developing divisional and regional operations leaders and partnering with hospital leadership to strengthen team engagement, physician relationships, and talent retention. The role is highly visible and field-focused, with significant travel to support hospital teams and collaboration with the COO and executive leadership team to scale operations while maintaining hospital performance, culture, and exceptional patient care.

The position has a preference for candidates based in a major metropolitan area in the Northeast or Midwest, including Pennsylvania, Illinois, Ohio, Michigan, or New York. WVP is a Denver-based, mission-driven company that acquires, invests in, and supports general practice animal hospitals. It provides non-clinical business support while preserving clinical autonomy and local practice identity.

The VP will lead operations across a large, diverse organization, champion WVP’s culture, develop teams, integrate acquired practices, manage financial objectives and P&L performance, and partner across departments on strategic programs. The role also includes capital budgeting for a portfolio of $250 million or more, evaluating ROI, addressing infrastructure needs, applying operational best practices, and pursuing growth opportunities such as hiring veterinarians, adding services, expanding facilities, developing new sites, and establishing strategic partnerships.

Requirements

• At least 10 years of multi-site experience in fast-growth healthcare services, restaurant, or retail businesses.
• Previous experience managing a business of similar size and complexity.
• Experience building multi-site or multi-state businesses through acquisitions, organic growth, and de novo development.
• Ability to analyze complex and ambiguous data and make recommendations for strategic and operational improvements.
• Experience using Excel, PowerPoint, and Tableau.
• Proven experience with budgeting, staffing, ROI analysis, and margin improvement.
• Willingness to travel and spend time in the field visiting and supporting regional leaders and affiliated veterinary practices; travel is described as approximately 50% in the required criteria and approximately 75% in the role overview.
• Strong active listening skills and ability to implement processes.
• Ability to lead through influence rather than authority and to achieve objectives with hospital partners in a decentralized environment.
• Highly organized and detail-oriented work ethic.
• Ability to collaborate with team members at practice and corporate levels.
• Strong executive presence.
• Bachelor’s degree required.
• Master’s degree highly preferred.

Nice To Haves

• Master’s degree.
• Frequent collaboration and coordination with stakeholders at all levels, including the Board of Directors.

Responsibilities

• Oversee operations of more than 75 veterinary hospitals in partnership with divisional leaders, regional managers, hospital managers, veterinarians, technicians, support staff, and selling owners.
• Champion WVP’s culture and develop leaders and teams through coaching, mentorship, and programs focused on hiring, supporting, and retaining veterinarians and attracting and retaining clients.
• Promote accountability and service excellence across all levels of the organization.
• Integrate acquired practices promptly and accurately while minimizing disruption to existing operations.
• Set, manage, and exceed financial objectives with hospital sites, regional leaders, and the executive team, including efforts to create doctor capacity and fill schedules efficiently.
• Identify and track key metrics and performance indicators to achieve performance objectives.
• Assess business drivers and identify ways to optimize volume growth, service mix and offerings, customer service, pricing, and margins.
• Manage the business P&L and develop a vision for near- and long-term value creation.
• Partner with marketing, recruiting, HR, business development, and finance and accounting teams to create and implement strategic programs and services that support growth, employee development, competitive advantage, and new-site integration.
• Develop capital budgets for the portfolio and prepare and monitor ROI analyses to support business decisions and growth.
• Identify infrastructure needs involving real estate, technology, equipment, and processes, and lead improvements across sites.
• Support execution of WVP operational best practices to achieve operational and enterprise objectives.
• Identify, evaluate, and execute growth opportunities, including veterinarian acquisition and hiring, new services, facility expansions and relocations, new-site development, strategic partnerships, and large-scale operational initiatives.
• Visit and support regional leaders and affiliated veterinary practices in the field.
• Collaborate with the Chief Operating Officer to implement processes and achieve company objectives.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Vacation
• Sick leave
• 401(k)
• Performance-based bonuses
• Equity grant
• Paid sick leave, health emergency leave, and similar programs where required by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive