Operations Vice President - NJ

RHA Health Services • Sparta, NJ

19d

About The Position

The Vice President of Operations is a key executive leader responsible for strategic oversight and operational execution of high-quality, person-centered services for individuals with intellectual and developmental disabilities (IDD) across a designated region. The role ensures compliance with company policies and state and federal regulations, advances organizational goals, and represents the organization to families, guardians, community stakeholders, and regulatory bodies.

The Vice President sets regional objectives and operational strategies aligned with the company's mission, values, and strategic plan. The position leads regional employees, oversees residential, day, and community-based programs, and ensures appropriate resource allocation, staffing coverage, and operational efficiency. It also monitors performance metrics and budgets in coordination with Financial Services and the COO.

The role leads regional hiring, talent development, retention, financial planning, forecasting, and cost management. It ensures regulatory compliance and quality readiness in partnership with quality and compliance departments, while building community partnerships and pursuing regional growth opportunities. The position directly supervises Regional Business Office Managers, Executive/Admin Assistants, and Executive Directors, and provides indirect oversight for all employees in the assigned region.

The work involves sustained physical activity such as sitting, standing, walking, and repetitive hand movements; frequent use of standard office equipment and technology; prolonged screen time; and lifting and carrying items within a reasonable weight range if necessary. Pre-employment screening may include criminal background and registry checks, drug testing, education verification, credentialing, and employment history or references. Driving documentation is required if driving is necessary to transport individuals.

Requirements

• At least 5 years of experience working in IDD services, including at least 2 years in a regional leadership role responsible for multi-site operations.
• Proven leadership and decision-making abilities.
• Strong understanding of IDD-related regulations and service models.
• Exceptional organizational, financial, and interpersonal skills.
• Ability to balance multiple priorities in a dynamic environment.
• Professional demeanor and ability to represent the organization effectively in internal and external settings.
• Ability to perform sustained physical activity, including sitting, standing, walking, or repetitive hand movements.
• Frequent use of standard office equipment, including computers, phones, and peripherals, and ability to use technology for prolonged periods.
• Ability to lift and carry items within a reasonable weight range, if necessary.

Nice To Haves

• Bachelor’s degree in Human Services, Business Administration, Health Administration, or a related field is strongly preferred; equivalent work experience may be considered.

Responsibilities

• Set regional objectives and drive operational strategies aligned with the company’s mission, values, and strategic plan.
• Lead regional employees, including Executive Directors, Business Office Managers, and Executive Assistants.
• Promote company goals and service philosophy to internal teams and external stakeholders, and represent the organization professionally.
• Oversee day-to-day operations of residential, day, and/or community-based programs to ensure high-quality, person-centered services.
• Ensure appropriate resource allocation, staffing coverage, and operational efficiency across service areas.
• Monitor performance metrics and ensure adherence to organizational policies and key performance indicators.
• Approve and monitor regional and development budgets in coordination with Financial Services and the COO.
• Ensure responsible hiring, promotion, progressive discipline, and termination processes follow company policy.
• Develop and retain high-performing teams through training, evaluations, coaching, and succession planning.
• Support professional development for clinical staff, administrators, and direct support teams.
• Lead regional financial planning and oversight, including budget development, forecasting, and cost management.
• Monitor service utilization, staffing models, and billing to support financial performance.
• Collaborate with finance to manage fiscal health and mitigate operational risks.
• Ensure compliance with federal, state, and local regulations, company policies, and contractual obligations.
• Monitor regulatory and payer requirements and implement necessary changes across the region.
• Partner with quality and compliance departments to ensure licensing readiness and successful audits.
• Build community partnerships through participation in local chambers, events, and initiatives.
• Identify and pursue regional growth opportunities, including service expansion and new program development.
• Directly supervise Regional Business Office Managers, Executive/Admin Assistants, and Executive Directors, and provide indirect oversight for regional employees.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid Time Off for full-time employees.
• Health/Insurance for full-time employees.
• 401(k) retirement savings program.
• Wellbeing programs covering physical, emotional, and financial wellbeing.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive