Vice President of Commercial Operations
About The Position
Apex Service Partners, Midwest Region is seeking a Vice President of Commercial Operations for its Plains & Ozarks Market leadership team. This executive leader will accelerate growth across a portfolio of HVAC, plumbing, and electrical brands by driving customer acquisition and retention, contact center excellence, membership growth, and customer experience. Reporting directly to the Market Area President, the role serves as the strategic link between local operating companies and shared services teams, aligning marketing, customer experience, analytics, technology, and growth initiatives. The position partners with operational leaders to develop scalable commercial strategies in a fast-paced, performance-driven environment. The Vice President will develop and execute strategies for profitable market growth, use performance data and customer insights to guide decisions, and partner with marketing and brand leaders to improve lead generation, conversion, and return on marketing investment. The role leads Market contact center operations, establishes performance standards, and oversees processes, technology, and staffing strategies that support growth. It also directs membership enrollment, retention, and renewal strategies to grow recurring revenue and long-term customer relationships. The position serves as a trusted advisor to General Managers, shares best practices across brands, and collaborates on improvements to lead generation, booking, sales conversion, customer experience, and retention. It also supports the integration and commercial ramp-up of newly acquired partner brands, ensuring alignment with Market growth strategies and operating standards. Success is measured by improved acquisition, conversion, membership and recurring revenue growth, contact center performance and customer satisfaction, customer retention and lifetime value, and the performance of newly added brands.
Requirements
- Bachelor's degree required.
- At least 10 years of progressive leadership experience in commercial operations, sales, marketing, revenue operations, customer experience, or a related function.
- Proven success driving customer acquisition, retention, and revenue growth within a multi-location or multi-brand organization.
- Experience leading customer contact center, call center, or service operations.
- Strong analytical mindset and ability to translate data into action.
- Demonstrated ability to influence across functions and lead through collaboration.
- Executive-level communication and stakeholder management skills.
Nice To Haves
- MBA or advanced degree.
- Experience in home services, field services, franchising, retail services, or other multi-unit service organizations.
- Experience managing membership, subscription, or recurring revenue programs.
- Experience supporting acquisitions and business integrations.
Responsibilities
- Develop and execute commercial strategies that drive profitable growth across a portfolio of home service brands.
- Partner with Market and brand leadership to identify opportunities to increase revenue, customer acquisition, and retention.
- Use performance data and customer insights to inform decisions and continuous improvement.
- Lead initiatives to grow new customer acquisition and customer lifetime value.
- Partner with marketing teams to optimize lead generation, conversion, and return on marketing investment.
- Create and execute strategies to strengthen customer loyalty and retention.
- Lead and provide direction for Market contact center operations.
- Establish performance standards and accountability for booking rates, conversion, customer experience, and service quality.
- Ensure processes, technology, and staffing strategies support scalable growth.
- Lead membership enrollment, retention, and renewal strategies across the Market.
- Develop programs that increase recurring revenue and long-term customer relationships.
- Monitor membership performance metrics and drive continuous improvement.
- Advise General Managers and collaborate on improving lead generation, booking performance, sales conversion, customer experience, and retention.
- Share best practices across brands to promote consistency and scalable growth.
- Support successful integration and commercial ramp-up of newly acquired partner brands.
- Coordinate cross-functionally to align new businesses with Market growth strategies and operational standards.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
