Vice President, Managed Services & Operations

Keurig Dr Pepper•Frisco, TX

5d•$218,800 - $410,000

About The Position

The Vice President, Managed Services & Operations is a critical executive leadership role responsible for driving enterprise growth, operational excellence, and strategic partnership development across KDP’s Managed Services and Non-Commercial channels. This leader will oversee a portfolio of key strategic partners including managed services organizations, group purchasing organizations, transportation and travel channels, and other national non-commercial accounts. The Vice President will serve as a senior leader within the organization, providing strategic direction for sales, customer operations, and cross-functional execution while ensuring alignment with KDP’s long-term growth objectives. This role is accountable for delivering volume, revenue, operating margin, profit, and market share growth through the development and execution of multi-year customer strategies, joint business plans, and commercial operations initiatives. The Vice President will establish and maintain executive-level relationships with strategic customers and partners, positioning KDP as a preferred growth partner while anticipating market trends and evolving customer needs.

Requirements

Bachelor’s degree required; advanced degree preferred.
12+ years of progressive leadership experience within Foodservice, Consumer Packaged Goods, Beverage, Managed Services, National Accounts, Operations, or related commercial functions, including significant people leadership responsibility.
Demonstrated success leading large-scale customer portfolios, enterprise partnerships, contract negotiations, and strategic growth initiatives.
Strong financial acumen with experience managing P&L performance, forecasting, trade investment, and profitability targets.
Proven ability to influence executive stakeholders, manage complex cross-functional organizations, and drive organizational change.
Expertise in customer strategy, commercial operations, route-to-market execution, category management, and strategic planning.
Willingness to travel as business needs require.

Nice To Haves

advanced degree preferred

Responsibilities

Develop and execute a comprehensive Managed Services and Operations strategy that drives sustainable growth across strategic customers, managed services providers, group purchasing organizations, transportation and travel segments, and other non-commercial channels.
Lead and negotiate enterprise agreements, contract renewals, pricing strategies, and trade investment plans that balance customer value creation with profitability objectives.
Own and deliver financial performance, including volume, net revenue, operating margin, forecasting, budgeting, and annual operating plan commitments. Identify risks and opportunities to accelerate growth and improve profitability.
Build and maintain executive-level relationships with customer leadership teams, strategic partners, bottlers, distributors, and key stakeholders to strengthen KDP’s position within the marketplace.
Lead cross-functional collaboration across Commercial, R&D, Sales, Finance, Revenue Growth Management, Operations, Supply Chain, Marketing, and Route-to-Market teams to ensure flawless execution and achievement of business objectives.
Drive distribution expansion, portfolio growth, equipment strategies, and operational initiatives that improve customer service, efficiency, and execution across channels.
Lead, develop, and inspire a high-performing team, creating a culture of accountability, collaboration, inclusion, and continuous improvement while building leadership capabilities for future growth.
Establish performance metrics and governance processes that ensure customer objectives, operational priorities, and strategic growth initiatives are successfully delivered.
Represent KDP at industry events, customer forums, and executive meetings while maintaining awareness of competitive activity, emerging trends, and market dynamics.