Senior Vice President, Managed Services (Remote US)

Atmosera • Portland, OR

9d • Remote

About The Position

Atmosera is hiring a Senior Vice President to own its managed services business, which is built on recurring revenue and long-term client relationships. This is a P&L and commercial leadership role, not a service delivery role. The SVP is directly accountable for monthly recurring revenue, net revenue retention, gross margin, and the client relationships that drive those results, building on an established operational foundation to set the business's commercial direction. The role reports directly to the CEO and is fully remote within the United States, with travel for client visits, leadership meetings, and other business needs.

Three functional leaders report to the SVP: Service Operations, which runs the 24x7 delivery engine for managed Azure environments, and Client Success, which manages account health, renewals, and expansion across the managed client base. The role partners with the SVP of Professional Services Delivery, the SVP of Technology, and the Chief Revenue Officer. The CISO sets security standards and audits against them, and the SVP's organization is accountable for meeting those standards. Product, including AMP—the platform used to run managed services—sits within Technology. Managed Services is Product's primary internal client; the SVP defines service requirements, sets roadmap priorities with Product, and approves new capabilities before they reach clients.

The SVP sets managed services growth strategy and works with the CRO to protect margin and cost to serve as the business scales. The role owns the managed-client experience from onboarding through renewal and expansion, including handoffs from Professional Services projects; key client relationships and difficult service conversations; reliable delivery that meets security standards; and use of automation, AI, and the AMP roadmap to improve margin, service quality, and client experience. The SVP also leads, develops, and retains a leadership team across the U.S. and LATAM.

The position requires sound judgment in situations without a playbook, including client recovery decisions, deal structures that balance winning business with target margins, responses to out-of-scope requests, representing Atmosera during client audits, and addressing client questions about delivery across U.S. and LATAM teams.

Within the first 90 days, the SVP is expected to understand the client portfolio, renewal base, service economics, operational and security performance, and talent; establish a net revenue retention baseline within 60 days; build trusted relationships and clarify decision rights, handoffs, and escalation paths; and establish visibility into recurring revenue, retention, margin, client health, and security standards, with plans underway for at-risk accounts. Within the first year, success includes improving net revenue retention against the 60-day baseline, holding or improving managed gross margin, meeting or exceeding client retention targets, generating expansion revenue through Client Success, meeting the CISO's standards for patching, remediation, and access reviews, and achieving clean client audits. The leadership team should grow in scope with development and succession paths across the U.S. and LATAM. The SVP is also expected to align AMP roadmap priorities with Managed Services requirements and help establish Managed Services as a source of client value and commercial discipline.

Requirements

• P&L ownership of a managed services, hosting, or IT services business of $15 million or more, with direct accountability for recurring revenue retention and gross margin.
• Executive-level ownership of enterprise client relationships, including renewals and difficult service conversations, and a record of improving the client experience across the full lifecycle.
• Experience leading an organization through significant change, such as an integration, platform migration, or new delivery model.
• A strong record of building, developing, and retaining leadership teams.
• Fluency in cloud managed services.
• Executive-level communication skills, including the judgment to surface difficult issues early and build confidence without overpromising.

Nice To Haves

• Experience with Microsoft Azure cloud managed services.

Responsibilities

• Own the managed services P&L, including monthly recurring revenue, net revenue retention, gross margin, and the client relationships that generate these results.
• Set the growth strategy for managed services and work with the Chief Revenue Officer to protect margin and cost to serve as the business scales.
• Lead and develop the functional leaders responsible for Service Operations and Client Success.
• Own the managed-client experience from onboarding through renewal and expansion, including effective handoffs from Professional Services projects.
• Own key client relationships and lead difficult service conversations, client recovery decisions, and renewal discussions.
• Develop Client Success as a source of expansion revenue as well as client retention.
• Ensure managed services delivery is reliable and meets security standards established by the CISO.
• Use automation, AI, and the AMP roadmap to improve margin, service quality, and client experience.
• Lead, develop, and retain a leadership team across the U.S. and LATAM.
• Partner with Product to define Managed Services requirements, set roadmap priorities, and approve new capabilities before they reach clients.
• Represent Atmosera in enterprise client audit discussions and lead conversations about delivery models across U.S. and LATAM teams.
• Establish visibility into recurring revenue, retention, margin, client health, and security standards, and put plans in motion for at-risk accounts.
• Set a net revenue retention baseline within the first 60 days and improve results against it during the first year.
• Work with the CRO to structure deals that balance winning business with target margin.
• Build trusted relationships with executive peers, the CISO, Finance, and the managed services leadership team, clarifying decision rights, handoffs, and escalation paths.
• Build leadership development paths and succession across the U.S. and LATAM.

Benefits

• Competitive salary commensurate with experience and skills.
• 401(k) plan with a 100% company match on employee contributions up to 4% of salary.
• Performance-based compensation program with bonus potential in addition to base salary.
• 100% employer-paid employee health, vision, and dental insurance premiums.
• Company-paid life, accidental death and dismemberment, and short- and long-term disability insurance.
• Three weeks of paid time off, usable for vacation, personal time, or sick leave.
• 11 paid holidays.
• Paid community service leave for volunteering.
• Employee recognition and reward program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed