Senior Vice President, Managed Services (Remote US)

Atmosera • Portland, OR

11d • Remote

About The Position

Atmosera is seeking a Senior Vice President to own its managed services business, which is built on recurring revenue and long-term client relationships. This is a P&L and commercial leadership role—not a service delivery role—with direct accountability for monthly recurring revenue, net revenue retention, gross margin, and the client relationships that drive them. The position reports directly to the CEO and leads the commercial direction of the business, building on an established operational foundation.

The SVP partners with three functional leaders, including Service Operations and Client Success, to grow the business and develop the team. The role works closely with executive peers, the CISO, Product, and the CRO. Managed Services is accountable for meeting security standards set by the CISO and serves as the primary internal client for AMP, the platform on which managed services run. The SVP defines service requirements, sets roadmap priorities with Product, and approves new capabilities before they reach clients.

The role sets managed services growth strategy, protects margin and cost to serve, and owns the client experience from onboarding through renewal and expansion, including handoffs from Professional Services. It leads key client relationships and difficult service conversations, strengthens retention and expansion, ensures reliable and secure delivery, and uses automation, AI, and the AMP roadmap to improve margin, service quality, and client experience. The leader also develops and retains a leadership team across the U.S. and LATAM.

The position requires sound judgment in situations without a playbook, including client recovery and renewal decisions, deal-margin trade-offs, out-of-scope requests, enterprise client audits, and questions about delivery across U.S. and LATAM teams. Success includes improving net revenue retention against a baseline established within 60 days, holding or improving gross margin, meeting client retention targets, generating expansion revenue through Client Success, meeting security standards, and establishing development and succession paths for the leadership team.

The position is fully remote within the United States, with travel for client visits, leadership meetings, and other business needs. Employees may also work from a U.S. office if local.

Requirements

• P&L ownership of a managed services, hosting, or IT services business of $15 million or more, with direct accountability for recurring revenue retention and gross margin.
• Executive-level ownership of enterprise client relationships, including renewals and difficult service conversations.
• A record of improving the client experience across the full client lifecycle.
• Experience leading an organization through significant change, such as an integration, platform migration, or new delivery model.
• A strong record of building, developing, and retaining leadership teams.
• Fluency in cloud managed services.
• Executive-level communication skills, including judgment to surface difficult issues early and build confidence without overpromising.

Nice To Haves

• Experience with Azure cloud managed services is strongly preferred.

Responsibilities

• Own the managed services P&L, including monthly recurring revenue, net revenue retention, gross margin, and client relationships.
• Set the growth strategy and commercial direction for managed services, partnering with the CRO to protect margin and cost to serve as the business scales.
• Lead and develop functional leaders and a leadership team across the U.S. and LATAM.
• Own the managed client experience from onboarding through renewal and expansion, including clean handoffs from Professional Services projects.
• Own key client relationships, renewals, difficult service conversations, and client recovery decisions.
• Develop Client Success as a source of expansion revenue as well as retention.
• Ensure reliable service delivery that meets security standards established by the CISO.
• Represent Atmosera during enterprise client audits and lead conversations about delivery models and where work is performed.
• Define managed services requirements, set AMP roadmap priorities with Product, and approve new capabilities before they reach clients.
• Use automation, AI, and the AMP roadmap to improve margin, service quality, and client experience.
• Establish visibility into recurring revenue, retention, margin, client health, and security standards, and put plans in motion for at-risk accounts.
• Make commercial and operational judgments on deal structure, out-of-scope work, credits, contract changes, renewals, and margin trade-offs.
• Build trusted relationships with the CEO, leadership team, executive peers, CISO, and Finance, establishing clarity on decision rights, handoffs, and escalation paths.
• Set a net revenue retention baseline within the first 60 days and improve results against that baseline during the first year.
• Develop clear leadership development paths and succession across the U.S. and LATAM.

Benefits

• Competitive salary commensurate with experience and skills.
• 401(k) plan with a 100% company match on employee contributions up to 4% of salary.
• Performance-based compensation program with bonus potential.
• 100% employer-paid health, vision, and dental insurance premiums for employees.
• Company-paid life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
• Three weeks of paid time off, usable for vacation, personal time, or sick leave.
• 11 paid holidays.
• Paid community service leave for volunteering.
• Employee recognition and reward program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed