Vice President, Commercial Success - SRG

TransUnion•Chicago, IL

8d•Hybrid

About The Position

The Vice President, Commercial Success is the senior U.S. leader responsible for commercialization, revenue performance, and customer outcomes across TransUnion’s Specialized Risk Group (SRG) solution portfolio. The role connects strategy, product capabilities, and market execution while leading the pre-sales and post-sales Solutions organization. It reports to the EVP, Global Solutions and works across Product, Sales, Verticals, Delivery, Finance, Operations, and Client Success. The position develops and executes the U.S. commercial strategy and annual operating plan, translating the SRG three-year strategy into accountable workstreams, milestones, forecasts, and operating reviews. It drives revenue growth, pipeline attainment, customer adoption, retention, expansion, and value realization; monitors commercial performance and customer outcomes; and mobilizes corrective actions for performance gaps, at-risk customers, implementations, and strategic opportunities. The leader improves implementation readiness, product usage, adoption, retention-risk identification, and execution against whitespace opportunities to accelerate revenue and customer value. The role leads and develops the U.S. pre-sales and post-sales Solutions organization, represents U.S. customer and market perspectives in product planning and launch-readiness discussions, and serves as SRG’s senior U.S. commercial and solution expert in executive customer engagements and strategic forums. It synthesizes commercial, customer, product, financial, market, and operational insights for executive leadership; handles complex cross-functional escalations; and aligns teams in a matrixed environment around measurable customer and business outcomes. This is a hybrid position requiring work virtually and in person at an assigned TransUnion office for at least two days per week.

Requirements

15+ years of progressive leadership experience in commercialization, general management, business development, solutions consulting, customer success, sales strategy, product leadership, professional services, or a related discipline.
Demonstrated success leading a complex business or solution portfolio with accountability for revenue performance, forecasting, market execution, and customer outcomes.
Experience commercializing complex data, analytics, software, identity, fraud, investigations, public-records, telecommunications, risk, or adjacent solutions, connecting product capability to pipeline, implementation, adoption, retention, and expansion.
Experience leading and scaling customer-facing technical or consultative teams and resolving issues spanning product, technology, operations, delivery, commercial, and governance functions.
Bachelor’s degree or equivalent relevant experience.
Advanced financial and commercial acumen, including annual planning, forecasting, business cases, portfolio-performance analysis, pricing inputs, and revenue-risk management.
Ability to interpret and synthesize product, pipeline, customer, financial, adoption, and operational data to identify risks, opportunities, and corrective actions.
Working knowledge of enterprise data, analytics, software, or data-as-a-service commercialization models and the customer lifecycle from pre-sale through implementation, adoption, renewal, and expansion.
Ability to translate complex technical, product, and market information into executive perspectives, customer recommendations, and accountable operating plans.
Experience establishing commercial operating models, performance reviews, customer-health measures, and cross-functional governance practices.
Executive presence and credibility to influence senior leaders, customers, technical teams, strategic partners, and industry stakeholders.
Adherence to company policies; sound judgment and trustworthiness; safe work practices; respectful communication; and safeguarding business operations, confidential and proprietary information, and the company’s reputation.

Nice To Haves

MBA or another relevant advanced degree.
Experience with public-records data, identity graphs, contact intelligence, fraud prevention, prefill, investigations, regulated data, data-as-a-service, or software-platform offerings.
Experience spanning pre-sales and post-sales customer motions, including implementation, adoption, renewal, expansion, and value realization.
Experience evaluating strategic partnerships, channels, acquisitions, or ecosystem opportunities.
External thought leadership or executive representation in relevant customer, industry, technology, or policy forums.

Responsibilities

Develop and execute the U.S. commercial strategy and annual operating plan, translating the SRG three-year strategy into workstreams, milestones, forecasts, and operating reviews.
Drive revenue growth, pipeline attainment, customer adoption, retention, expansion, and value realization in partnership with cross-functional teams.
Monitor commercial performance and customer outcomes, identify performance gaps, and mobilize corrective actions for at-risk customers, implementations, and strategic opportunities.
Improve implementation readiness, product usage, adoption, retention-risk identification, and whitespace-opportunity execution to accelerate revenue and customer value.
Lead and evolve the U.S. pre-sales and post-sales Solutions organization to support solution consulting, implementation, adoption, expansion, and sustained customer value.
Represent the voice of the customer and U.S. market in product planning, launch-readiness, and prioritization discussions.
Represent SRG as the senior U.S. commercial and solution expert in executive customer engagements, industry events, advisory boards, and other strategic forums.
Synthesize commercial, customer, product, financial, market, and operational insights into recommendations for executive leadership.
Serve as the senior escalation point for complex sales, customer, implementation, and commercial issues that cross functional boundaries or lack clear ownership.
Lead through influence in a matrixed environment, clarifying accountability and aligning teams around measurable customer and business outcomes.

Benefits

Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options and select dependent coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Company-paid basic life and AD&D insurance; optional voluntary life and AD&D; short- and long-term disability.
Optional legal plan, pet insurance, and travel accident coverage.
Adoption assistance, fertility planning coverage, caregiver support, Dependent Care FSA with possibility of an employer match, Care@Work membership, and up to 12 weeks of paid parental leave with a gradual return.
401(k) with employer match and Employee Stock Purchase Plan (ESPP).
Financial wellness resources, career coaching, and optional long-term care insurance.
Tuition reimbursement, flexible time off for exempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off.
24/7 access to professional therapy, coaching, emotional well-being programs, guided meditation, and physical, mental, social, and financial wellness resources.
Regular full-time non-sales positions may be eligible for the annual bonus plan; certain positions may also be eligible for long-term incentives and other payments.