Vice President, Client Success

Virta Health

3d•$275,000 - $300,000•Remote

About The Position

Virta Health is seeking an experienced Vice President of Client Success to own revenue growth from its existing client base and scale and upskill its Client Success teams. The role leads the Employer and Health Plan customer segments, including Implementation, and focuses on preparing the organization strategically, operationally, and organizationally for its next stage of growth. The successful candidate will bring experience working with self-insured employers, health plans, and related healthcare partners, and will navigate rapid change while collaborating with internal and external stakeholders. The VP will provide high-level service to a growing customer base, demonstrate the clinical and financial impact of Virta’s treatment, deepen executive relationships, and grow accounts through retention, expansion, product adoption, and member participation. The role will also shape the Client Success organization, processes, and infrastructure while advocating for customers across Operations and Product to improve customer and patient experiences. In the first 90 days, the VP is expected to learn Virta’s products and value proposition; understand the customer base, its opportunities, and challenges; develop a high-level growth and scaling strategy for 2027 and beyond; and build relationships with internal counterparts and key customers. The position may involve access to sensitive patient information governed by HIPAA, and requires adherence to Virta’s security and privacy procedures. Security and privacy training will be provided. Virta is a remote-first company with office hubs in Denver and San Francisco. Corporate roles are not hired in AK, DE, HI, ME, MS, OK, SD, or VT. The compensation range for this role is $275,000 to $300,000, with starting pay based on factors including qualifications and experience. Benefits information is available on Virta’s Careers page.

Requirements

15+ years of experience in commercial leadership, specifically in healthcare and focused on both large employers and health plans.
Track record of implementing strategies that drive revenue growth through expansion and account retention.
In-depth knowledge of the healthcare ecosystem and industry trends.
Experience scaling a Client Success organization and managing and mentoring growing teams.
Experience managing and growing other people leaders.
Ability to proactively solve problems and drive new initiatives.
Strong management presence and leadership ability, including communication, project leadership, and interpersonal skills that inspire and motivate leaders and teams.
Ability and flexibility to work cross-functionally in an evolving, fast-paced company.
Proven track record of architecting durable AI systems that solve cross-functional challenges and deliver measurable improvements to business efficiency.
Ability to follow security and privacy procedures when handling sensitive patient information governed by HIPAA.

Responsibilities

Lead the Employer and Health Plan customer segments, including the Implementation function.
Grow and evaluate systems, processes, and people to keep pace with customer growth.
Grow and manage revenue from the existing book of business.
Deliver high-level service and analytically communicate the impact of Virta’s treatment, including hard-dollar savings.
Develop and deepen relationships with executives at major employer and health plan clients.
Partner with customers on program goals and KPIs, and share Virta’s return on investment.
Manage and mentor a high-performing team of Customer Success and Implementation managers while improving team efficiency.
Accelerate account expansions and renewals, identify renewal risks, and implement remediation plans.
Grow client accounts year over year through new product adoption and increased member participation.
Partner with the Patient Marketing team to drive marketing access and adoption of best practices among new and existing customers.
Advocate for customers across Operations and Product to improve customer and patient experiences, including launches, onboarding, enrollment, and billing.
Define, grow, and manage the Customer Success team, processes, and infrastructure.
Learn Virta’s product set and value proposition during the first 90 days.
Assess the existing customer base, opportunities, and challenges and develop or refine account expansion and renewal plans.
Develop a high-level strategy for growth and scaling in 2027 and beyond.
Build relationships with cross-functional counterparts in Commercial, Product, Operations, and Clinical, as well as key customers.