Vice President, Commercial Success - SRG

TransUnion • Boca Raton, FL

9d • $193,500 - $353,250 • Hybrid

About The Position

The Vice President, Commercial Success is the senior U.S. leader responsible for commercialization, revenue performance, and customer outcomes across TransUnion’s Specialized Risk Group (SRG) solution portfolio. The role connects strategy, product capabilities, and market execution while leading the pre-sales and post-sales Solutions organization. It partners across Product, Sales, Verticals, Delivery, Finance, Operations, and Client Success, and reports to the EVP, Global Solutions.

The position develops and executes the U.S. commercial strategy and annual operating plan, drives revenue growth and customer adoption, and uses performance insights to address risks and improve customer value. It represents the voice of the U.S. market in product planning and launch decisions, serves as a senior commercial and solutions expert in customer and industry forums, and resolves complex cross-functional issues.

This is a hybrid role, with job responsibilities performed virtually and in person at an assigned TransUnion office for a minimum of two days per week.

Requirements

• 15 or more years of progressive leadership experience in commercialization, general management, business development, solutions consulting, customer success, sales strategy, product leadership, professional services, or a related discipline.
• Demonstrated success leading a complex business or solution portfolio with accountability for revenue performance, forecasting, market execution, and customer outcomes.
• Experience commercializing complex data, analytics, software, identity, fraud, investigations, public-records, telecommunications, risk, or adjacent solutions, connecting product capability to pipeline, implementation, adoption, retention, and expansion.
• Experience leading and scaling customer-facing technical or consultative teams and resolving issues across product, technology, operations, delivery, commercial, and governance functions.
• Bachelor’s degree or equivalent relevant experience, with executive presence and credibility to influence senior leaders, customers, technical teams, strategic partners, and industry stakeholders.
• Advanced financial and commercial acumen, including annual planning, forecasting, business cases, portfolio-performance analysis, pricing inputs, and revenue-risk management.
• Ability to interpret and synthesize product, pipeline, customer, financial, adoption, and operational data to identify risks, opportunities, and corrective actions.
• Working knowledge of enterprise data, analytics, software, or data-as-a-service commercialization models and the customer lifecycle from pre-sale through implementation, adoption, renewal, and expansion.
• Ability to translate complex technical, product, and market information into executive perspectives, customer recommendations, and accountable operating plans.
• Experience establishing commercial operating models, performance reviews, customer-health measures, and cross-functional governance practices.

Nice To Haves

• MBA or another relevant advanced degree.
• Experience with public-records data, identity graphs, contact intelligence, fraud prevention, prefill, investigations, regulated data, data-as-a-service, or software-platform offerings.
• Experience spanning pre-sales and post-sales customer motions, including implementation, adoption, renewal, expansion, and value realization.
• Experience evaluating strategic partnerships, channels, acquisitions, or ecosystem opportunities.
• External thought leadership or executive representation in relevant customer, industry, technology, or policy forums.

Responsibilities

• Develop and execute the U.S. commercial strategy and annual operating plan, translating the SRG three-year strategy into accountable workstreams, milestones, forecasts, and operating reviews.
• Drive revenue growth, pipeline attainment, customer adoption, retention, expansion, and value realization in partnership with Sales, Verticals, Product, Marketing, Finance, Delivery, and Client Success.
• Monitor commercial performance and customer outcomes, identify performance gaps, and mobilize corrective actions for at-risk customers, implementations, and strategic opportunities.
• Accelerate time to revenue and customer value by improving implementation readiness, product usage, adoption, retention-risk identification, and execution against whitespace opportunities.
• Lead the U.S. pre-sales and post-sales Solutions organization and evolve its capabilities in solution consulting, implementation, adoption, expansion, and sustained customer value.
• Represent the voice of the customer and U.S. market in product planning, launch-readiness, and prioritization discussions.
• Represent SRG as the senior U.S. commercial and solution expert in executive customer engagements, industry events, advisory boards, and other strategic forums.
• Synthesize commercial, customer, product, financial, market, and operational insights into recommendations for executive leadership.
• Serve as the senior U.S. escalation point for complex sales, customer, implementation, and commercial issues that cross functional boundaries or lack clear ownership.
• Lead through influence in a matrixed environment, clarifying accountability and aligning teams around measurable customer and business outcomes.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• HSA and FSA accounts.
• Company-paid basic life and AD&D insurance; optional voluntary life and AD&D insurance.
• Short- and long-term disability coverage.
• Optional legal plan, pet insurance, and travel accident coverage.
• Adoption assistance, fertility planning coverage, and caregiver support.
• Dependent Care FSA, with the possibility of an employer match, and a complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a gradual return.
• 401(k) with employer match and Employee Stock Purchase Plan.
• Financial wellness resources and career coaching.
• Optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits and employee discounts.
• Charitable gift matching and paid volunteer time off, plus corporate volunteer events.
• 24/7 professional therapy, coaching, emotional well-being programs, guided meditation, and physical, mental, social, and financial wellness resources.
• Regular full-time non-sales positions may be eligible for an annual bonus plan; certain positions may also be eligible for long-term incentives and other payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive