Vice President, Client Solutions - Healthcare

ResultsCX•Remote, PA

30d•Remote

About The Position

ResultsCX is seeking an accomplished executive with extensive experience in healthcare outsourcing across payor and non-payor markets. The Vice President, Client Solutions develops and maintains scalable relationships with C-level leaders at existing healthcare partners and is accountable for strategies that achieve pipeline and revenue objectives through innovative business solutions. The role manages opportunities through the sales process and supports growth and satisfaction across the existing healthcare client base. The position builds strategic client relationships, develops proposals and growth plans, negotiates contracts and renewals, and works closely with internal operational and executive teams to improve delivery and pursue new opportunities. It also monitors client forecasts and delivery results, analyzes clients and market conditions, and presents strategic updates to executive leadership. The role requires travel of at least 50%.

Requirements

At least 10 years of client-facing enterprise account management experience working directly with C-level healthcare client contacts.
Proven track record of coaching a team to exceed its goals.
Solid financial and strategic planning experience relating to large healthcare clients.
Strong relationship-building skills and a strategic approach to client development.
Ability to work effectively in a constantly changing, fast-growth environment.
Willingness to travel a minimum of 50%.

Nice To Haves

In-depth knowledge of customer experience call centers.
Business process outsourcing (BPO) experience.

Responsibilities

Cultivate value-based relationships with client stakeholders to identify opportunities, strategic motivators, buying processes, business imperatives, and decision makers that can lead to profitable new business.
Create and manage a pipeline of potential opportunities across the portfolio, targeting voice, non-voice, and digital growth aligned with annual sales targets.
Create and deliver proposals that demonstrate solutions relevant to clients’ business needs and clearly communicate value.
Manage strategic aspects of client relationships and communicate account strategies to key internal stakeholders.
Develop client value propositions that create competitive advantage, cost savings, or profitable revenue streams.
Facilitate strategic client sessions and provide thought leadership to improve value propositions and positioning.
Partner with internal operational colleagues to overcome challenges, resolve issues, and identify improvements to delivery.
Create strategic growth plans and revenue forecasts for portfolio clients.
Lead the development and execution of initiatives, products, offerings, and processes that support renewals, retention, and new business.
Analyze market trends, competitive threats, unmet needs, and opportunities to extend company offerings and deliver greater client value.
Stay informed about day-to-day delivery results.
Negotiate new contracts and renewals to achieve favorable commercial terms and profitable returns.
Leverage internal networks and executive-level teams to pursue new opportunities.
Track monthly client forecasts against revenue targets.
Analyze client companies, competitors, financial positions, acquisitions, mergers, and other relevant data to position company offerings.
Present strategic client strategies and target updates to the executive leadership team.
Meet or exceed expectations of client partners, internal teams, and management.