Data Operations Client Solutions Lead, Vice President

State Street • Quincy, MA

11d

About The Position

State Street Global Delivery Core Data Operations manages Global Delivery’s data across all domains and serves as the last mile for data delivery. The team centralizes data delivery to improve accuracy, consistency, and transparency, support client satisfaction, and develop new revenue streams such as IS Data Services.

The Data Operations Client Solutions Lead is a client-facing Vice President who leads daily operations and supports new services and offerings across Global Delivery. The role combines data analysis and technical expertise with service design, business architecture, strategic solution design, and program and project execution. The lead works with business, technology, product, operations, and architecture partners to develop scalable data solutions, support clients, and advance long-term strategic plans. The role also manages and mentors contributors focused on data quality, establishes expectations for data delivery, and oversees client onboarding and ongoing operational support.

Requirements

• Bachelor’s degree in finance, MIS, Information Technology, or a related field of study.
• 12+ years of experience in data analysis, Operations, or Product management.
• Experience managing individual contributors.
• Strong technical skills and a background in Accounting, Custody, and/or Performance.
• Strategic thinking, strong business analysis and planning skills, and the ability to understand broader issues and the big picture.
• Ability to create data and business process flows and define business problems, solutions, and designs using various tools.
• Proven experience analyzing business requirements to meet critical business needs and driving tasks through completion.
• Experience designing and optimizing user experience across different interfaces to maximize engagement and adoption.
• Strong time-management and organizational skills, including the ability to manage competing priorities.
• Product Owner experience using Agile methodologies.
• Related financial services experience.
• Understanding of State Street businesses and Data Operations processes and procedures, with the ability to learn quickly and manage change.
• Excellent interpersonal, communication, facilitation, presentation, and negotiation skills.
• Proficiency with MS Office products, MS Access, Visio, Jira, Confluence, and PowerPoint.
• Business writing skills, including developing business process flow diagrams and comparing current and future processes.
• Data analysis technical skills, including MYSS, SQL, data visualization tools, and Power BI.

Responsibilities

• Lead a team in designing services, implementing them, onboarding new clients, and providing ongoing operational support.
• Develop process improvements for requirements gathering and manage data operations priorities and escalations.
• Build an omnichannel data delivery system and partner with Operations, Technology, Product, and end-to-end architecture teams on cross-functional data solutions and products.
• Oversee client-facing IS Data Services reporting on data quality and data delivery methods for large investment management clients.
• Act as a liaison between business and technology teams to support product demand opportunities as part of the data strategy.
• Apply knowledge of front-to-back investment management and investment services, with a focus on user data requirements.
• Connect business goals and strategies with the data and technology investments needed to achieve them.
• Communicate recommendations to management and senior business leaders through effective written and oral communication.
• Lead and mentor data quality subject matter experts, setting a clear vision for meeting KPIs.
• Assist with pricing strategies and product policies.
• Drive strategic solution design, business architecture, business solutions and services, and program or project execution and reporting.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage, including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
• Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
• Access to an Employee Assistance Program.
• Incentive compensation, including eligibility for annual performance-based awards, with certain sales-role exclusions.
• Eligibility for certain tax-advantaged savings plans.
• Inclusive development opportunities.
• Flexible work-life support.
• Paid volunteer days.
• Employee networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior