Data Operations Client Solutions Lead, Vice President
About The Position
State Street Global Delivery’s Core Data Operations team manages Global Delivery data across domains and supports accurate, consistent, and transparent data delivery. The team also develops new revenue streams, including IS Data Services. The Data Operations Client Solutions Lead is a Vice President-level, client-facing role responsible for supporting new services and offerings across Global Delivery. The role leads daily operations, data delivery initiatives, and business and data solutions in partnership with technology and product teams. It also builds relationships with business and technology stakeholders and contributes to strategic plans for scalable data solutions. The successful candidate analyzes complex front-, middle-, and back-office service flows, with a focus on data management and delivery. The role leads strategic solution design, business architecture, business solutions and services, and program or project execution and reporting. It manages contributors focused on data quality, sets expectations for data delivery, and builds scalable client solutions.
Requirements
- 12 or more years of experience in data analysis, operations, or product management.
- Bachelor’s degree in finance, MIS, Information Technology, or a related field.
- Strong technical skills and a background in Accounting, Custody, and/or Performance.
- Strategic thinking, strong business analysis and planning skills, and the ability to understand broader business issues.
- Ability to create data and business process flows and define business problems, solutions, and designs using various tools.
- Proven experience analyzing business requirements and driving tasks through to completion.
- Experience designing and optimizing user experience across interfaces to maximize engagement and adoption.
- Strong time management and organizational skills, including the ability to handle competing priorities.
- Proven related financial services experience and a good understanding of State Street businesses.
- Understanding of Data Operations processes and procedures, and ability to learn quickly and manage change.
- Excellent interpersonal, communication, facilitation, presentation, and negotiation skills.
- Proficiency with MS Office products, MS Access, Visio, Jira, Confluence, and PowerPoint.
- Excellent business writing and ability to develop business process flow diagrams, compare current and future processes, and communicate effectively.
- Experience managing individual contributors.
Nice To Haves
- Product Owner experience using Agile methodologies.
- Data analysis technical skills, including MYSS, SQL, data visualization tools, and Power BI.
Responsibilities
- Lead a team in service design, implementation, client onboarding, and ongoing operational support for new clients.
- Develop process improvements for requirements gathering and manage data operations priorities and escalations.
- Build an omnichannel data delivery system and partner with Operations, Technology, Product, and end-to-end architecture teams on cross-functional data solutions and products.
- Oversee client-facing reporting on data quality and data delivery methods for IS Data Services clients.
- Liaise between business and technology teams to support product demand opportunities as part of data strategy.
- Apply knowledge of front-to-back investment management and investment services, focusing on user data requirements.
- Work with business and technology partners to connect business goals and strategies with the data and technology investments needed to achieve them.
- Communicate recommendations to management and senior business leaders through effective written and oral communication.
- Lead and mentor data quality subject matter experts, establishing a clear vision for meeting KPIs.
- Assist with pricing strategies and product policies.
- Drive strategic solution design, business architecture, business solutions and services, and program or project execution and reporting.
Benefits
- 401(k) retirement savings plan with company match.
- Insurance coverage including basic life, medical, dental, vision, and long-term disability, plus optional additional coverages.
- Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
- Access to an Employee Assistance Program.
- Incentive compensation, including eligibility for annual performance-based awards, subject to stated role exceptions.
- Eligibility for certain tax-advantaged savings plans.
- Inclusive development opportunities.
- Flexible work-life support.
- Paid volunteer days.
- Employee networks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
