Data Operations Client Solutions Lead, Vice President

State Street • Quincy, MA

11d

About The Position

State Street Global Delivery Core Data Operations manages Global Delivery data across domains and serves as the last mile for data delivery. The team centralizes data delivery to ensure accuracy, consistency, and transparency, improve client satisfaction, and build trust. It is also developing new revenue streams, including IS Data Services.

The Data Operations Client Solutions Lead is a Vice President-level, client-facing leader who supports new services and offerings across Global Delivery. The role leads daily operations and a team of data quality contributors, collaborates on data delivery initiatives, develops data and business solutions, and works with technology and product partners. The leader builds relationships across business and technology stakeholders to support long-term strategic plans for sophisticated, scalable client data solutions.

The successful candidate will analyze complex service flows across front-, middle-, and back-office operating models, with a focus on data management and delivery. Responsibilities also include strategic solution design, business architecture, business solutions and services, and program and project execution and reporting.

Requirements

• 12 or more years of experience in data analysis, operations, or product management.
• Experience managing individual contributors.
• Proven related financial services experience.
• Strong technical skills and a background in Accounting, Custody, and/or Performance.
• Strong business analysis and planning skills, including the ability to understand broad, interconnected issues.
• Ability to create data and business process flows and define business problems, solutions, and designs using various tools.
• Proven experience analyzing business requirements to meet critical needs and driving tasks through completion.
• Experience designing and optimizing user experience across different interfaces to maximize engagement and adoption.
• Excellent time management and organizational skills, including the ability to manage competing priorities.
• Product Owner experience using Agile methodologies.
• Good understanding of State Street businesses and the ability to learn quickly and manage a changing environment.
• Excellent interpersonal, communication, facilitation, presentation, and negotiation skills.
• Proficiency with MS Office products, MS Access, Visio, Jira, Confluence, and PowerPoint.
• Demonstrated excellence in business writing, creating business process flow diagrams, comparing current and future processes, and communicating effectively.
• Bachelor’s degree in finance, MIS, Information Technology, or a related field of study.
• Data analysis technical skills, including MYSS, SQL, data visualization tools, and Power BI.

Responsibilities

• Lead a team in service design, implementation, client onboarding, and ongoing operational support for new clients.
• Develop process improvements for requirements gathering and manage data operations priorities and escalations.
• Build an omnichannel data delivery system and establish partnerships with Operations, Technology, Product, and end-to-end architecture teams to coordinate cross-functional data solutions and products.
• Oversee client-facing IS Data Services reporting on data quality and data delivery methods for large investment management clients.
• Liaise between business and technology teams to support product demand opportunities as part of the data strategy.
• Work with business and technology partners to connect business goals and strategies with the data and technology investments needed to achieve them.
• Communicate recommendations to management and senior business leaders through effective written and oral communication.
• Lead and mentor data quality subject matter experts, setting a clear vision to meet KPIs.
• Assist with pricing strategies and product policies.
• Drive strategic solution design, business architecture, program and project execution, and reporting.

Benefits

• 401(k) retirement savings plan with company match.
• Basic life, medical, dental, vision, and long-term disability insurance, with other optional additional coverage.
• Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
• Access to an Employee Assistance Program.
• Eligibility for annual performance-based incentive awards, except for certain sales roles covered by sales incentive plans.
• Eligibility for certain tax-advantaged savings plans.
• Inclusive development opportunities.
• Flexible work-life support.
• Paid volunteer days.
• Employee networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior